Awful. Was told that if an engineer came out and they couldn't fix the problem then I wouldn't have to pay any cancellation fee. An engineer came, couldn't fix it, and Talktalk continued to take the money out of my account regardless. Have complained multiple times and they are refusing to refund me, but what is more, they had the audacity to call me a liar and said that an engineer hadn't been out! So will be taking legal action! I advise people to stay well clear of this company!
7 years ago
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