Hello everyone, !!!!!!!!!!!!!!!Please, read it till the end before making decisions to use TALK TALK broadband provider!!!!!!!!!!!!!!!!!!! My experience with Talk Talk (TT) is just a nightmare! DISASTER!!!!!!!! I would rate -10 if could. I could not imagine worse service than that! Customer advisor agent made me cry on the phone!! I have all the records of people I was speaking to. First, I received my broadband, installed it myself, however internet did not work. I called "TT" to book an appointment with engineer. App, was booked in and customer advisor told me that I do not need to be at home as engineer just needs to enter the building (so I can stay at work). On the day of appointment I received a call from engineer who says that he needs to enter my flat thus I had to reschedule the appointment again as I was at work. On the phone engineer told me that he has entered my building but I was so surprised "HOW"?! - as I live in a block of fats with very restricted entrance to the building. OK FINE, I called TT again to reschedule an appointment but Mr Jomes told me that I cannot, as I need to wait for some sort of "feedback" from engineer. OK, 1 day more I had to wait. I rescheduled it for Friday 9 th June 2018. Had to wait for 10 days to get a proper engineer appointment. Had no internet since beginning of May……. Friday comes, I run fast after work just to be on time when engineer comes but HE DID NOT TURN UP! Then, I called TT again. Lady on the phone was rude, could not solve my problem. She pretended that she will transfer me to a manager, however she just transferred me to her friend in a call centre. Her friend did not have a clue what she is talking about, she could not book an appointment with engineer for me, thus she put me on hold for 36 mins. All this time I was waiting for her to reply, and in the end, she just hang up the phone. Later, the same evening I called TT again to book an app. with engineer but I was told that company goes though "system update" and again I need to wait till Sunday 8pm to get my problem sorted. At this point I could stand that anymore. I have already lost roughly around £1000 because I run my own business and I am dependent on internet. Since beginning of May I am without internet. Today is 12th of June! Also, I am already paying for internet for 2 weeks already and I do not have it?!! I have received a bill for £25 instead of £19?! !!!!!!!!!!NEVER EVER USE TALK TALK!!!!!!!! It is a NIGHTMARE! SI was crying on the phone as I felt so powerless in this situation. Customer advisors just do not care, put me on hold, hang up the phone. I have filed the complaint but still DID NOT hear back from MANAGER. THANKS, PLEASE CONTACT ME ASAP