Never had a worse experience in customer service. When attempting to change the account holder name after my flatmatecmoved out I was told the only way was to send my details (name address and sort code) by post. Despite being anxious about this Prosoect I did as I was asked...nothing happened. I sent the details again... still nothing, they had lost all of my personal information, countless emails, calls and complaints and not only has the problem not been resolved I have had to deal with painfully unhelpful staff who speak over you and couldn’t care less. Never encountered anything like it. Avoid.