I rang them yesterday because I wasn’t happy that my routers range was really bad . I’ve had this problem since joining them but I just use my 4g if I go upstairs , which was explained to them . They tested my line which I didn’t have a problem with but they said they had to do that .Finally after being on the phone for over an hour they said I would have to pay £120 for there latest router/Hub .Even though the router that was originally supplied is not fit for purpose .Looks like they’ll be losing another customer, plus as I organise my elderly fathers with them that’ll be 2 customers going to BT or SKY