I am new to this country and for various reasons Talk Talk was my only option for Broadband. It took me three tries to get an account in which I wasted much time and energy in chat sessions and online to request a service. Finally I was successful and In the week leading up to the installation I received almost daily texts and phone calls about being available when the engineer comes. I was duly in and yet the engineer couldn’t find the house. After a few calls that was worked out and he came. He fiddled around out the front for a bit the put a new cap on the socket. He said it would come on in a few hours. After a few hours there was nothing so I used my mobile hot spot again to chat with them. What a mistake that was. 50 minutes and three consultants later and the outcome was I will receive an email when it is turned on. Later I received the email “Your broadband is on ....you can now jump on and use unlimited broadband”. Great! I try to use it - doesn’t work. Lights not on router. Kept resetting it but still nothing. Wake up in the morning and call. “Your line is still in activation” they say. Why did I receive an email saying it is working of it isn’t? An absolute shambles and bunch of time wasters. How long does it take to flick a switch to activate a line? It’s not a new one previous tenants also had TalkTalk. I have given up on TalkTalk and I haven’t even started. I hope I do get internet one day In this country but it is not looking good at the moment.