The worst service ever. They keep you waiting for ages to answer calls, can't answer your queries, generally really poor English, cut you off part way through a conversation, say you have not phoned when you have (I log my calls) don't ring back (now been promised 4 times), lost legal correspondance (which was signed for by them). My issue has been going on 5 months. Still not resolved. I thought this was inefficiency but I am now wondering if this approach is actually their approved tactics for handling complaints.
6 years ago
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