I moved house and tried to transfer the account ownership to the new tenant. Months later, after downloading, printing and completing direct debit mandate forms that were sent in the POST (the most old fashioned process I have ever heard of), account ownership was still not transferred and internet was switched off for the new tenant. Customer services were useless, they sent me on to the sales team whose only proposed solve was to terminate my account, pay an early termination fee and set up a new account for the new tenant. They were completely useless. Will never use this company again.