I'm utterly appalled by the nature of talktalks customer service. Having recently moved to a new home I decided that talktalks internet package was the best value available. My new hub was delivered on time with clear instructions regarding the terms of contract and switch on time. I set up my new hub expecting to wait a few hours before I was connected. After 17 hrs and no connection I had to contact customer support. I was not prepared to get a mortgage to pay for a phone call so I used the live text chat service. Having contacted customer support I explained that I had not been connected, to which I was told that I was still In a queue and waiting for robot (?) To process my order. Less than five minutes later I received an email saying that they are sorry that I have cancelled my order, which obviously wasn't the case. I contacted customer service again to which they said I'd have to reorder a new package as I had not selected a tv package. All I need is broadband and line rental, as stated on the contract I signed up for. It appears to me that the business plan of this outfit is missell packages to people in the hope that people upgrade their package at a higher fee. The advisor I spoke to put the error down to me even though the deal I selected was clearly still available online. Needless to say I am now a BT customer and have been connected hassle free. Avoid this company if you want reliable hassle free broadband!