waited 6 weeks for re-connection after moving . Told 4 times they have a problem with connection, then told that they could not find my account ,even though I had been with them for over 10 years!! .Then to top it all off they told me that I hadn't paid my bill,as they couldn't access my bank account ? Really when you say you have lost my account ? Called over 12 times trying to resolve and in the end , told them I no longer wanted to be with them and closed my direct debit down Good firms can go bad , especially when they are in the wrong Used all three methods to contact them