So I'm moving into a new house on the 21st of September. I went with TalkTalk WIFI as it looked like a good deal and was cheap for the amount of mps you get. When ordering I added that I was moving into my new address on the 21st and gave my current address for delivery of router. I called the next day just to confirm this. Firstly I was told 3 different things but 3 different people. The first person I spoke to had no idea at all...I was told that they can not deliver the router to a different address than the one I wanted the WIFI installed at. I asked when it would be delivered as no one would be there until the 21st and asked if I could pay for a certain delivery day, his response was it will be delivered at some point and proceeded to end the call. The 2nd person I spoke to was via text who (without any account information) said it had been dispatched already and there was nothing they could do. They then said that they would post a slip and we could take it to the Post Office to pick up - even though I had said 1 text ago that NO ONE WAS IN THE HOUSE!!!! So, I called in again. The last person I spoke to said it would be delivered a day before the engineer was due to come out. I had one booked for Monday (23rd) so they said it would be delivered on Friday - apparently you can't get items delivered on weekends. I asked to change this to Tuesday so it could be deliver on Monday, when someone would be in. Her response was; no we can not change it you picked the slot and ended the call. The only positive experience was when I called to cancel - they didn't questions it and I assume that's because they realise how rubbish and useless they are! Once they said they had cancelled it I asked for email confirmation to which I was told they can not send emails and will send a letter to the address where WIFI was to be installed. Again I said no one was there and I would like an email confirming it is cancelled but they are not aloud to send emails. I cancelled it in Virgin who put me together a package, booked the engineer in for the day we move (which TalkTalk only offer on weekdays), gave me a great price and got everything sorted in under 20 minutes. If you are thinking about going with them because of the price, like I did, just remember you get what you pay of and I wouldn't pay £1 for them.