TalkTalk's non existent customer services? Where to start? Cancelling my late mothers broadband and phone contract, which surely should be a simple, single call and one off payment was unbelievably difficult and painful. First - call centre; calls not answered, terrible background noise, poor line quality, lots of background noise, heavily accented operators, calls drop out for no reason and if the operator can't answer the query - they terminate the call. The live chat is equally slow and unhelpful. I reckon to close the account took a total of 3 to 4 hours to call centres. In the end I had to post a letter! Appalling service. How they manage to run a telecoms company is beyond me! Avoid.