I used to be a customer of and I'm glad I switched to a new provider. Talk talk used to be good and I was a customer with them for 13yrs, but over the last 6 months my fibre speed kept dropping and the Wi-Fi router keep dropping Wi-Fi signal, so when my contract was up for renewal Last month I spoke to Talk talk to see if I could get a new deal and new router and I have to say I was disgusted with the outcome the call handler was only prepared to reduce my bill by £5.00 that's it, I asked for for a new router as well and the call handler said no unless it's faulty... So I then said if been offered a better deal with a new provider and cheaper then talk talk the call handler said it looks as if your gonna go with the new provider so I will read you the contract termination and final costs involved. After that I ended the call and called the new provider and signed up straight away. I thought what a disgrace talk talk had become and there customer service standards have dropped rock bottom and the last two times I've called talk talk not one call handler had a clue what I wanted... Glad I have got rid of them.