Trustpilot reviews Categories My Reviews My Settings Help LOG OUT Alternate Text BRYAN GB For companies Review of TalkTalk BRYAN 10 reviews 1 star: Bad 2 hours ago Fob you off. I went with TalkTalk for broadband and TV. Got both items but for reasons beyond me there isn't a remote control with the TV box, I've had 2 and neither had a remote. Over a week later I received a remote, but the aerial loop through (aerial in connection and aerial out connection) doesn't do anything. The TV box is so slow, you can press Netflix on the screen, go make a cuppa, come back and it's almost ready. The UI is awful and also really slow to react, really so frustrating. I prefer my TV's UI so when I want to switch to my TV, the loop through should do this, but it doesn't, I have to take the 2 aerial connections unplug from the box and connect them together to use the TV. The reason I have the TV box is for "fox" and few other channels. So I told talktalk and eventually sent another box, but no difference. I tried other aerial cables, even another TV but no difference. I told them again, they said it's not the box and they will send an engineer. After a while they wrote back saying they can't send an engineer because the COVID 19 is a high risk in my area. I know that I am in one of the lowest risk areas in the UK, one of the island of Scotland. I replied and told them this and why would they say something that is so untrue. They replied saying they can't get an engineer till August at the earliest. I asked again why did they use the COVID 19 as an excuse, they said we will try and get this sorted as soon as we can, they refuse to explain so looks like they use COVID 19 as a cover for the really poor service. I asked them to stop the TV service but no. I know this times are bad, and engineers shouldn't be going into houses, but to say things that are not true is so bad...