I rang up to cancel with them as the wifi is sporadic and the download speed is appaling. The day we cancelled with them, our internet "coincidentally" went down so I rang them. This call was 2 hours long and I spoke to 5 different people and got hung up on while on hold just for the laughs. Finally got a new router sent out which I didn't think was the problem anyway. I asked to complain about the customer service but I got cut off again. Lovely stuff After another call I was told a supervisor would call within 72 hours, obviously I didn't think they would and obviously they didn't. Router comes and fantastic news, it doesnt work! Calls up again After an hour and speaking to just the two people this time, I was on hold while they ran some checks and I was hung up on again. Another phone call 45 minutes in and I was told by some rude woman who continuously interrupts me and says she can either send a third router out for some reason. I said no. If we're all keeping count, she wants me to own 3 routers because the first mysteriously became too old the day we cancelled our deal and the second "brand new" router is faulty. Baring in mind I leave them in 20 days so gotta send these heaps of scrap back. She said there is nothing more they can do. Plot twist! So that's it then. The end of the story. Absolutely nothing more can be done, they are just out of ideas. Exhausted. Plan A didn't work and they have no more tricks. So now I have 20 days until a proper provider arrives. Until then... no internet for me Bonus feature - if you move house then your contract is automatically renewed from the beginning again so you could end up with another 2 years with them just for moving house. They sneak that one in fine print. Got done on that one too. So to be honest TalkTalk have consistently ruined my life and will continue to do so for another 20 days and 10 hours 54 minutes. Petty petty company! Avoid! Almost forgot this nugget The rude bigfoot sounding shrekalite said as it shows on her computer the home has internet then nothing more can be done. Just calling me liar as a little cherry on the cake.