I paid for fibre optic broadband for about 16 months. They evidently did not connect me to the system. I foolishly assumed they had kept their side of the bargain. They hadn't. When I found out and asked for a refund they, to all intents and purposes blamed me for not letting them know earlier. The compensation I was given was an insult. Now, after over 10 years with them, I am leaving, all of a sudden they offer me a deal less than 50% of what I have been paying for over a year. They have sent me a final bill for over £90, including for disconnection. They have not clearly explained how they arrived at this total. I will not pay it until I am satisfied it is justified. I looked on a number of customer satisfaction sites and was amazed to see one averaged as high as 2.9. Well above what I would give. Looking at the review below it appears the service talktalk.co give might deteriorate with the customer's age. (I am 84 years old!). PS I will save the above bill within about four months of leaving them. If I were you I'd shop around before signing on with them!