Just a horrible, horrible company. I cancelled our internet using Facebook message on the 14th of June, I gave all the required information. Name, address, account number and phone number. Talk talk came back and insisted I have not passed security and kept sending me a link to login into some portal even though I told them repeatedly that I had forgotten my login details. They then hounded my wife so much by text that she became quite upset, I explained this to talk talk but they did not care they just sent a FINAL DEMAND message which has now upset my wife even more. This company is money grabbing and ruthless, they are only interested in one thing - money. Just avoid them please.