Everything went wrong in June 2020. Internet dropping out. Tried many excersises as advised by Tech Services. No improvement. They booked an engineer to call on a certain date and they did not turn up. And at another date shortly after the failed call I was advised by Text that I missed the call of the engineer, I checked again on my CCTV and found that no engineer called on that day or on the date of the original booked date. I complained to customer services and I think they said that they would sort it. I was eventually charged for £30 for "not being available on the second visit" for which no-one came. I am going to see if I can complain straight to of-com. At a time up to this theft by talktalk I would have recommended them to others, but not now. I also have my suspicions about openreach not maintaining their equipment or not giving proper feedback to talktalk. So I advise people to keep away from talktalk for their own well being, Oh! maybe it is all Covid 19's fault