Awful customer service. Avoid at all cost. 3 years ago my internet stopped working and I called these guys every single day. The most frustrating experience of my life, they can hardly speak or understand English. All customer advisers are incompetent and useless. I even cried of frustration. Long story short, I stayed 3 months without internet, they would promise that someone from open reach would come the next day to fix the problem with the line and no one came for 2 weeks. Actually no one came at all. not even a call to follow up with my complaint. when I asked for time off work, and I was at home, still no one turned up. Called these people again, and they said that someone came when I didn't hear a knock on the door. It would have been impossible for me to miss it. I cancelled my DD with them 1 month before my contract ended and changed to a better internet provider, and only last week I've received a letter from them seeking legal advice when I raised so many complaints and no one came back to me. I called the company the case has been sent to and they could not be more unhelpful. Worst experience ever and I hope this company goes bankrupt. Their internet speed isn't even that great. Avoid people