Where do i start, I haven't had one single good experience with TalkTalk from the service to the customer service. I was a customer of TalkTalk for 3 years but only due to the fact this was the only line available in the area along with sky. I was told i would have a fixed contract at £25pcm for only WiFI but with no phone. A year in i noticed my contract gradually increasing each month until it reached £44pcm with no notification or email that it was going to. £44pcm for the worst WIFI i've ever used?!? For the first 2 weeks of having the WIFI it did not work at all, we had to be sent another box & adapters which still didn't do much. Eventually an engineer came out which fixed the problem temporarily. Fast forward a couple of weeks and the WIFI began to dip out all the time and just not working at all majority of the time. The WIFI remained like the whole 3 years of service with many phone calls and emails from my end trying to resolve the problem. Back in March 2020 i was left with no option but to move out of my flat and back to my home town due to COVID-19. This meant i obviously had to end my contract with TalkTalk due to no longer living there. I was allowed to end the contract immediately as i was out of the 24 month contract period. Firstly, I spoke to a nice guy on the phone who assured me that my contract and account was fully ended with cancellation fees being waved as part of COVID-19 regulations and just paying my final Bill at the end of the month. I then paid that bill and cancelled my direct debit. A month later i was charged for the service again which i was not even using or didn't even have????? So i rang TalkTalk again where they tried to make me pay until i explained and finally got through to them. I was then told that everything would be squashed and they are sorry for charging. Another month later in May, shock i was charged again, this time with a late fee included. So yet again i rang up to try and resolve the issue, they tried to make me pay yet again, after a long phone call they realised they were completely in the wrong . This has happened every month since March. We are now in August and they are still sending me a bill for £120. I have now been on the phone to them for the 6th time since March trying to sort this out. i am absolutely disgusted at this service. NEVER EVER USE TALKTALK they are disgraceful rip-off merchants.