Total nightmare of a company. Moved house and used the relocation of services. We had Internet for 4 weeks then it was suddenly switched off. I spent 2hrs on the online chat, troubleshooting as to why the line wasn't working. They were asking questions then giving me answers for totally different answers,like they are not listening or dealing with multiple people...a complete waste of time and very frustrating. They even sent me pictures and asked me to identify which wall socket box I had on the wall. I identified the correct one, to which they said unscrew the cover of the wall socket plate. I spent another 20 mins unscrewing and following their instructions only to find they were giving me instructions for the wrong wall socket, even though id told them which one! I also told them I'd tested the line on 2 x rueters,one which was a spare, brand new and still in the box...so id already iliminated that it was a faulty rueter, as both didn't solve the problem. Plus all my devices said they were connected to the rueter 'with no internet'. After 2 hrs, this guys solution was 'ill post a new rueter out!' Iv told you 4x now that iv tested it whilst iv been on chat to you with another brand new talktalk rueter already..... Eventually ' call this number' Then spent another 1 and a half hours on the phone to a technical team who said they were doing tests and reading the screen 🙄 also more of the same troubleshooting.......after 1.5hrs...... please call this other number..... This is now nearly 4hrs..... still no Internet. I call the 2nd number....... after 15mins of verifying accounts and checking screens, she told me there is no Internet going into the house as the line was cancelled!!!!!! So why have I been on to your other technical team for nearly 4hrs and no one can tell me that? Iv been unscrewing plates from walls and trying a million different triubleshooting efforts.... Sorry. Let me see why this happened. Another 30mins.... she discovered that the customer service agent who dealt with my change of address / relocation had made an error and cancelled my package by mistake. They couldn't explain why id had it working from my move in date for 5 weeks..... and suddenly cancelled. The best bit....... mam, I cant help you with this. Im technical I need to transfer you to the order management team. Another 1hr talking to order management, explaining everything. Who then said they eventually, they can't help as it needs to be the new accounts dept!!! As essentially I need to order a new line!!!! Then insisted I speak to a manager and explained all. Said I can't wait for 2-3 weeks which is the average estimated go live time..... she made notes. Said she'd escalate this and get the new accounts team to call me ASAP... within 24hrs. I explained I didng want to hang up as id been on the phone now and online chat for nearly 6hrs! I feared noone would call me back. She promised.... within 24hrs. No one called. I called back the following day (at the 27hrs mark) i used the number of 2nd line technical as they were the ones who made all the notes and promises. Sorry, well get someone to call you back within 24hrs. (Again!!) Next day, still nothing. I called back again, and still they said the same. I'm sorry, well request they call you ASAP. 4th day...... still no call. I wrote it off and signed up with a new provider, having to wait 17days for a go live date. But anything was better than having to deal with such an incompetent, unconscientious and totally aloof business. I would avoid them at all costs. They are often a few £ cheaper but you pay for this extra few £s in stress, frustration and lack of the services you actually paid for!! Never again. P.s. I cancelled my direct debit as I saw that they had the cheek to try and take the monthly payment, even after 7weeks of no service..... and still no call back. They lost a customer and couldn't care less but still want to charge me?