I was furloughed 5 months ago and had to move back to family. I contacted them asked them to pause it till i move back out and was happy with their service even though it never reached their minimum guaranteed speed. I was told i cant cancel and its impossible to pause. 5 months later been paying for their service without using it then lose my job. I try to cancel as im now unemployed and was told i got to pay £50 fee to cancel. Lack of compassion throughout, once im back on my feet il happily pay more to go else where.
4 years ago
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