Unapologetically honest It takes effort for a customer to write feedback, and yet because of the quality of service, the unprofessionalism of the staff, and incorrectness of conversation outcomes, I have to write this. There is general incompetence with TalkTalk's call centre agents, who appear more interested in ending calls to meet targets than dealing with concerns diligently. Improper note-taking during calls leads to confusion when calling back to pick up on issues, including agents not knowing previously agreed contract terms. I received a letter, today, with my new contract details. It comes as no surprise that the letter incorrectly details the terms of the contract agreed during a lengthy conversation with a call centre agent. It is a cascade of one bad experience after another with TalkTalk.