Came in dented and ridiculous looking on the exterior…I was told I could purchase another cover and pay shipping. Not happening for a brand new unit that the distributor or carrier damaged. My Response to an email regarding my review. They clearly didn’t like the negative review, but won’t allow me to respond back easily. The box came in that way. I even told you that the box was damaged. If you are in fact, the person I emailed back-and-forth you totally disregarded everything I had to say about it. You are more than welcome to post to reply to my review, but my review stands. I currently have a dented hot water heater, on the side of my house. And no, I had no reason to open it up when it first came in, as I was not installing it for a while. Perhaps you guys should be better with your packaging.