“not sure if i would do it again ,on demand it is not ...
only up side is filling a tub you cannot run out of hot water
but the wait is bull especially in the kitchen which is only 20 feet”
Hi Shawn,
Thank you for your business and taking the time to leave this review. When waiting for hot water you are waiting for the water in the pipe from the previous use to flow through and for the hot water coming from the water heater to get there. If you have 20 ft of pipe depending on the temperature of the pipe it will take 30 seconds or so before you get to the hot water coming from the water heater.
If you do not want this wait you can add a recirculation pump kit. They will recirculate the water left in the pipes from the previous use, so that hot water is in the pipe prior to turning on the sink, shower, or tub, providing you with instant hot water.
That said, we did not sell you the water heater, we sold you a pipe cover after you purchase the water heater. If the salesperson who sold you the water heater implied that it being on demand meant you would have instant hot water at each point of use without a recirculation pump, that's not cool.
On demand means these units heat the water that you're using as you're using it on-demand. Unlike a tank heater that is always using energy keeping the water in the tank hot. It doesn't mean you have instant hot water on demand at the sink, shower, laundry and so on. I hope this helps, and I included a link to the recirculation pumps category.
These reviews really matter a lot. Especially, for a small business such as ours. We would really appreciate for you to consider the service and product you received directly from us and if you feel it's fair to update your review to reflect those things. Thank you!
https://tanklesswaterheaterdepot.com/recirculation-pump-kits
Hi Julina, Yes, it was too bad that your in house maintenance person removed that water and installed a new one prior to contacting technical support. It is not common for these units to have issues, but when they do Rheem is great about replacing them and covering any added costs. If at any point during the 5 year warranty period you can have them quickly install that small electric hand washing unit, and contact warranty support they'll gladly go through any needed troubleshooting steps to diagnose and fix the issue or if needed replace the unit. The phone number for warranty and technical support is 1-800-432-8373
“Overall, I’m happy with my Rheem tankless unit. It takes up far less space than my old tank, and the endless hot water is a real upgrade—no more running out during back-to-back showers. My gas bill also dropped a bit after installation.
On the downside, the install wasn’t plug-and-play. I needed a suitable wall to mount it on, an electrical outlet nearby, and the intake/exhaust piping added extra cost. It also requires an annual flush if you want it to last, which is more maintenance than a traditional tank.
If you have the space and budget for a proper install and don’t mind yearly maintenance, the continuous hot water and smaller footprint make it worth it.”
I'm sorry to hear the Rheem RCBH1800DVLN you bought from us in 2019 is not working as well as you would like. If this is not a sizing issue, and the unit is not working properly, it is under warranty. Please call technical support at 1-800-432-8373, and be by the unit when you call. They will ask for the serial number and then work with you or your plumber to determine the issue. If it can be fixed with a new part they will provide the part, if not the whole unit would be replaced. Any additional labor costs are also covered by the warranty and would be reimbursed.
“Hi,
I did not have a good experience. I purchased the water heater from Home Depot but they were out of the bottom cover box that I needed. I used your website and ordered the cover box at a much higher price. When I received the cover box (which was delivered to the wrong address), I discovered it was to large. You gave me the correct cover box to order and I received the new smaller box (which was the same price as the larger box (which was also delivered to the wrong address). I then returned the original cover box and had to pay return shipping and also got a return penalty.
I have moved on from this experience and will never buy anything from you again. You asked for my short review.”
Hi Paul,
Thank you for your review. I’m sorry to hear the overall experience felt frustrating, and I’d like to clarify a few important details.
We had the part in stock when it was unavailable through Home Depot and shipped both of your orders the same day they were placed. The initial order was for an incorrect size, but once you contacted us, we worked with you directly to identify the correct part and promptly sent a replacement at our expense.
Regarding delivery, both shipments were sent to the address provided at checkout. The issue of packages being delivered to a neighbor is unfortunately outside of our control, and in fairness to FedEx doesn't happen often.
For the return, no restocking or penalty fee was charged. The only deduction from your refund was the original outbound shipping cost for the item you ordered incorrectly. In addition, we covered the cost to ship the correct cover to you.
On pricing, our out the door prices are better than Home Depot by a pretty good margin on just about everything, and we actually had the part in stock and ready to ship the day they're ordered.
While we did everything we could to respond quickly and help resolve the situation for you, I understand how the combination of factors could make the experience feel less than ideal.
We’re always working to improve, and thoughtful feedback is taken seriously. If there's something we could have done differently to make this better experience, please reply to this thread.
We appreciate your business and are glad we were able to make sure you received the correct part.
Thank You,
Richard Romano
TanklesswaterHeaterDepot.com
206-473-9836
“I'm giving Tankless Water Heater Depot five stars even though the product tha I purchased had a factory defect and had to be replaced. They walked me through the process to get authorization for a replacement. It all went very smoothly, and I received the replacement product quickly.”
“I was enjoying my tankless water heater until it just stopped working. I look forward to seeing how the 5 year warranty works for me. I pushed to get a Rheem instead of some other brand. Joyce Johnson - 404-200-5585”
Hi Joyce, I'm sorry to hear it sounds like you are having some trouble with the Rheem RTEX-24 electric tankless water heater you bought from us in April 2020. The unit does have a 5 year warranty as you mentioned. Please call Rheem technical support Monday - Friday from 7:30 AM - 4:30 PM CT at 1-800-432-8373. Please be by the unit when you call. They will go through some troubleshooting steps to first diagnose and then hopefully fix the issue. If the unit cannot be easily fixed and technical support approves a replacement you will send us an email with a photo of the unit's rating, which is the white sticker on the side of the unit with the model and serial number and we will get a new unit shipped out to you. Also, we have not received an email or phone call from you. We would have replied much faster given the chance. We do not check our reviews daily.
“Rheem RTG-70XLN-1 160,000 BTU Outdoor Natural Gas Non-Condensing
I would not hesitate to purchase the unit again. It was easy to install and performs flawlessly.
Plenty of hot water for two people in a two-bath home. An excellent value:)”
“Great customer service. UPS lost the first package. Richard was great about working out things on his end and shipped me a replacement. Would use these guys again for sure.”
