After requiring support to log on to app, it briefly worked. Then first time it was used the lock connects with my Iphone, and when the app “unlock” is pressed it says the lock is unlocking (but the lock remains locked). When fingerprint is tried, the light turns from white to green (briefly) then goes out. Lock doesn’t open. When morse code is tried it shuts off before the “10” digits are entered. 4 emails to support without response over the past month is unsatisfactory! I'll need to cut the lock or my favorite gym bag if it wont open.
