Rented a house in Northampton for 2 years. Property was empty for a while and hence needed a through clean which I agreed to as had to move quickly from my previous property in Uxbridge. 2 years fast forward bought my own property and gave them a notice of 1 and half month as I was on a rolling monthly contract. Paid in advance for 15 days . Dropped the keys on 22nd Dec . They did the property inspection report on 23 and I after calling them for 1 week finally got the report of 45 pages which mentioned the property had not been pristine clean and rubbish left in bins and fireplace gate missing. Replied back to that email with the list of improvements I had done to the property - new shower hoses, filters, bath mats, door bell, patio and rear garden slabs jet washed and resealed, rubbish due for collection next day, carpet cleaned, curtains washed and hung although I used mine all the time. The fire place gate was a loose chunky piece of metal which was a safety hazard with my 4 year old daughter at home so had packed that and left it in garage. So after the email everything sorted and landlady agreed to pay my full deposit. Now Taylor's lettings agent or ashby Lowry or countrywide, don't know which one as they all belong to the same Taylor's company could not find my final payment of 15 days and so cant release the deposit. Drama continues for 3 weeks and nearly a month I vacated the property they cant find my payment. I called my bank sent them the transaction details ,time of cleared funds , screen shot of the account into which I was told to pay . Contacted my solicitor and he advised to give them 5 days notice and take legal action . Surprise Surprise they found my payment next day . Honestly in this day and age of computer banking money disappeared into thin air and then reappeared OR total incompetence and intentional harassment . Whatever the reason I am planning to take it further to the Housing Ombudsman. Moral of the story stay away from such so called professionals .