The order was placed and within 24 hours it was delivered . The package was one of the best I have seen .lots of care was taken in the shipping of my battery . The battery was the right size and had more than enough power to do the job . The customer service from this company is outstanding . I won't be needing the returns on this quality item so I am unable to say how they operate but if it's anything like the fast and efficient service I had in the ordering of the battery I assume it will be fast and efficient. I can't give enough praise to this company. Top marks and will be doing business in the future as I have been in the motor trade all my life .