“I have received the most appalling service from this company. As I understand it is under new ownership as of 1st June 2025 and the warranty conditions that are displayed on the website are no longer honoured. If you have any problems, be prepared to wait for at least 4 weeks before a resolution is received. Most of the staff are no longer as helpful as they used to be.
Order ID: 3249801”
“Wow fantastic,
I was confused about the correct battery I required for my vehicle.
I Sent an email asking for some help along with the make and model.
Early morning Matt replied
Collected today 1 day turn around perfect thank you.”
“First time I’ve used Tayna batteries as a supplier following a good review from a friend (thanks Rob) My experience was first class, I bought two batteries which were delivered very quickly and the best packaging I have seen, well done to Tayna, I will certainly use them again and recommend them too.”
“Good selection of good quality batteries at prices that are hard to beat. The service and delivery from Tanya is first class I will not buy from anywhere else.”
“Tanya sells quality batteries.
They are delivered extremely promptly.
They always deliver the correct battery as ordered.
I would always use them first they are excellent.”
“Contacted company who said a battery which isn't detected by a battery charger is not deemed defective and doesn't fall under warranty.
This battery was brought into the house over winter half-charged, didn't even last 11 months - Pathetic company who ignore the 12 month warranty, stay away!”
“Disappointed with Tayna Batteries' Warranty Process
I purchased a car battery from Tayna Batteries, and unfortunately, my experience with their warranty claim process has been extremely frustrating. When the battery developed issues well within the warranty period, I expected a fair and straightforward resolution—but that was far from the case.
The warranty process is overly complicated and lacks any real transparency. You're left guessing what's happening at every stage, and communication is minimal at best. What’s even more disappointing is that customer experiences and real-world usage seem to be completely disregarded during the claim evaluation. It feels like the entire process is based solely on a narrow set of technical criteria, with no comprehensive assessment of the situation.
Despite providing details about how the battery was used and the issues encountered, none of that seemed to matter. It was as if the outcome had already been decided based on data points that don’t reflect actual use. Overall, it’s a disheartening experience that makes you feel like your concerns don’t matter.
I expected more from a company with such a large presence in the battery market. Sadly, I won’t be purchasing from Tayna again or recommending them to others.”
“Very slow dispatch time. Also factor in the loss of a days pay in the price of a battery, as the courier used is DX Express. They don’t deliver weekends unless you pay extra. Sorry but won’t be buying from here again.”
