“These people are selling returns/refurbished batteries as new. Had two faulty batteries from them. One of them was clearly used and badly damaged, damage to the casing and terminals. Careless, slow and obstructive refund process not even allowing you to exchange brand of battery. Will not be using these people again. Avoid.”
“BEWARE: Cheap product but TERRIBLE Customer Treatment
I bought battery YBX3057 YUASA from Tayna which turned out to be bad in just few months of fitting it and the experience of Tayna's so called CS is the worst I have ever seen!
First, when this battery kept dying out, I thought it was my car as this battery was new. It costed me a fortune to have my car checked at the dealer just to find out that nothing was wrong with my car's hybrid system, but it was this battery which was bad. I called Tayna CS and when I told them about the issue, I was told that my car needs an AGM battery and this one is the wrong battery that I bought therefore won't be covered under the warranty. I told him that it was recommended by Tayna anyway and the battery is bad as well. The CS rep won't believe me and asked me for evidence. I said I chatted on their online chat service of MSN messenger when I bought the battery and it was recommended. He said they do not have any MSN messenger service! (It is still right there on their website!!!). I gave him the name of the person who recommended it and he still won't accept it. He asked me to send evidence of the chat with that person before they could consider this!
I clearly felt that they had no intension of refunding/replacing this battery from the way I was treated on the phone. "Irrespective of who recommended the battery to me, they were supposed to follow the warranty procedure as the battery kept dying out". What if it was recommended to me over the phone and I had no evidence? Their attitude is extremely unprofessional and off-putting. I sent them a stern email with the evidence of the chat. They not only refunded the cost of the battery (without refunding the postage expenses) but also blocked my account from placing any future orders!!! (Truth hurts) LOL! How professional!!! Hahaha, they think they are the only suppliers on this planet! It clearly shows that they do not want to hear from customers if they have any issues with the products and their so called customer services is totally hypocritic!
And by the way, to clarify, I discovered that my car does not need an AGM battery, it never had one, it always has had a standard battery and the last one lasted about 4 years (the picture of which was also sent to them on the chat). This is in total contradiction to what that CS service guy was so adamant about and was voiding the warranty on this basis.
And when I asked them why my account has been blocked, I have been told that I have been rude to them! Wow! I would like to know what part!
I told them that now I will leave a negative review about them and they blocked the review section too on their website!!! Look at these cowboys! they are so worried about their truth being exposed! This also means that there is no transparency with regards to reviews on their site, giving a fake picture to customers.
Good luck to anyone buying from this company! They may be the cheapest on the market and so is their treatment of customers!”
“Awfull company. I dealt with director.
Please note reviews are for delivery!
You will only know about Tayna Batteries poor goods and service when a faulty battery affects your car.
This for a year or more while your trying to sort out my car electronics issue.
Tayna admitted their battery that was faulty
I had all sorts of problems including breakdowns. They eventually replaced it after test proved it was faulty.
But, they REFUSED to restart my warranty.
Others on Amazon, Ebay and Direct offer to restart warranty and are often cheaper.
Dodgy batteries affect all sorts of electronics on todays computer driven cars.
Always stick you bill to the battery as soon as it arrives.
Poor show Tayna Directors!
Never again
Danny”
“Don't buy from this company...they promise next delivery..day after they inform me that my delivery will be after 4 days..I'm stuck without battery...they don't care for customer at all...never again...I feel cheated...”
“Tanya eBay battery pricing is higher than on there website which hast vat added. Then after you have paid in full on eBay they request vat rather scrupulous. Should probably change the name to scamya”
“WARNING - TANYA BATTERIES ONLINE PURCHASERS
Do not purchase online unless you live within walking distance of their shop.
I purchased a new battery at a cost just short of £100 in June 2020. Just over a year later it has gone completely flat after the car was unused for 3 weeks. It refuses a charge now and when I contacted 'Tanya Batteries' they weren't interested in my plight, even though I was stranded and unable to drive to work. Their response was to get me running around taking voltage measurements only to say that it was flat and I needed to return it to them for testing.................
has anyone ever tried to pack and despatch a car battery! They're quite helpful in that they give you packaging requirements, great if you work in a warehouse. I couldn't even hazard a guess how much P & P would have been to send this recorded delivery from Hampshire.
I even offered to fund an independent test at a local garage and send it to them, NOT INTERESTED.
If you do manage to post it, and can do without your car for a week or so, just imagine the testing regime at their end that would undoubtedly determine that the battery was healthy hmmmmm”
“Warranty ???? -
Under Warranty but given run around to get replaced. Had to buy a replacement as wasting my time and needed car on the road.
Supplied report from RAC stating battery had dead cell.
Patiently Followed Tanya instructions to trickle charge to clear potential sulphation issue. (Had to purchase charger to do this).
This did not fix fault and now told i need to send off to Tanya to diagnose fault.
Lost patience and hence review.”
“Beware don’t buy from this company
I ordered a battery from them for my bipper van which they stated is suitable
Having put it on my van the battery went flat after 2 days
I charged it and it went flat again whilst the green light Was on the battery Saying it was fully charged
Took to to 2 garages both said the battery is no good or not enough power for the van
So when I complained I was told package the battery they will pick it up
And when they have checked it they will replace it if faulty
Leaving me with no van for work for 3 to 5 days
Bearing in mind the green light on the battery is saying fully charged
However the meter from both garages state it was flat
I would advise against buying a battery from these as the garages think they have sold me a under powered battery for my van
Stating it was suitable”
“I bought a battery that the advertising lied about.
When I contacted them the attitude of Lawrence in their digital department was '****off, I don't care, we've got your money, It's buyer beware!!
So take Lawrence's advice everyone. BEWARE of this company.
Look they insisted the larger battery fitted in the space designed for the smaller one then told me to get lost when i complained.”
“Next day delivery promised. Battery still did not arrive after 3 days. Order cancelled - but battery still delivered to next door neighbour and account charged. Useless customer service - needed to get refund from credit card service. Avoid this company if you don't want problems.”
“Absolutely disgracefull. Would never buy another battery from this company. Only had the battery for less than a year when it failed. Followed all their advice like recharging (many times) but when complaining, they wanted me to return the battery to them, at my cost.They said they would test it, but with no independant witness to verify their findings, they could have told me anything.so, in the meantime i would be without the car for probably a few weeks. I asked them for a replacement, or refund but got told to return the battery to them, at my cost. Was considering legal action against Tayna, but this would have meant many weeks of legal action and all the time i would not have been able to use my car. Decided that i would purchase a new battery from my local supplier, and if, which i doubt, i had problems, then at least i could get it sorted locally. I have now had to buy 2 battereis within a year. Would certainly not recommend buying a battery from this company as their customer service is abysmal.”
“AVOID IF YOU VALUE YOUR TIME & MONEY. AVOID.
Tanya will make it so difficult to honor warranty agreements, it won't be worth the cost or time. I bought an 063 Enduroline Car Battery 45Ah with a 4 year warranty. After less than 2 years. It repeatedly failed to sustain a charge enough to start a Petrol Ford Fiesta if the car was not driven for two days (a weekend). Since I need the car to get to work, I replaced it with a Bosch S5, and it sustains a charge, even after not driving for two days.
When asked to honor the warranty, Tanya said that I would need to pay for the shipment, and if they find fault in it, they would send the same manufacturer's battery as a replacement.
It turns out that shipping a battery is very costly. It also turns out that Enduroline batteries are rubbish. Why would I costly shipping when the battery is faulty? Why would I want another rubbish battery?
Next time, I will stick with ordering from a local store who will honor warranty agreements.
AVOID THIS ONLINE STORE, unless you happen to live close to their store in Wales.”
“Battery doesn't hold charge (voltage is dropping after few days and available capacity is only around 30Ah!
Prior placing online order, I have called Tayna sales to ask about manufacturing date of batteries.
... I was ensured, that batteries sold are as fresh as possible.
Well, this battery I have received is according manuf. number code almost 4 years old!
I wont bother to contact Tayna anymore, as per other reviews they are making warranty claims as difficult as possible. Better to buy elsewhere next time.”
“Battery failed. Did return it but counter staff refused to honour guarantee without original receipt. I did explain it was 250 miles away at the accountants but they just dismissed me out of hand. One to avoid I think.”
“Do not use this company.First we had a faulty battery.They replaced it with another that did not work at all.They have refused to replace that and we are currently talking to Trading Standards.They have refused to send us the latest battery back so it can be independently tested.Very rude when contacted and previous bad reveiws are all deleted.”
