I ordered several LightwasveRF lighting products from the Smartshop. When they arrived 2 of the items were incorrect. I contacted customer services who said it was an error on their part and they would send the correct parts for next day delivery. No parts showed up. 3 days later when I managed to get through on their phone line I was told I'd get a call back after the courier had been contacted. No call back was received. I sent several emails. Not one was responded to. I managed to contact customer service again after a week and was told my parts had been undelivered and returned to the Smartshop. Again I was assured of next day delivery and a tracking number by email - no parts, no tracking number. This company customer service is appalling. I will NEVER use them again.