The Smartshop Reviews

Name: The Smartshop
Address: The Hayloft, Gawsworth Business CourtShellow Lane, North Rode, Congleton
Rating: 3.32

3.3 Rating 98 Reviews

55 %

of reviewers recommend The Smartshop

Company Reviews

Questions

Metrics

Visit Website

Phone:

0161 826 1050

Email:

customercare@thesmartshop.co.uk

Location:

The Hayloft, Gawsworth Business CourtShellow Lane, North Rode
Congleton
CW12 2NX

Write Your review

Tell us how The Smartshop made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent rates and self serve process. Also, actual customer support from Monica, over the phone, and Diana at the office were optimal. Great overall customer experience.”

Helpful Report

Posted 1 year ago

“Great product !”

Helpful Report

Posted 1 year ago

“Bonnie was the best! So friendly and helpful.”

Helpful Report

Posted 2 years ago

“If I could give zero stars I would. I ordered a hoverball that didn’t work and I am having a difficult time getting a refund from them. Beware of this company!!”

Helpful Report

Posted 2 years ago

“clubo card in Tesco is more easy”

Helpful Report

Posted 3 years ago

“I don’t have a convenient local Sainsbury but got the app to use while staying with my sister. I use the similar scheme at Tesco at home and prefer it in many ways. Having a scanner provided with a place to hold it on the trolley is much easier than having to use your phone. I have to take the cover off to access the photo part for scanning. Then I have to hold it in one hand while trying to steer the trolley virtually one handed. My wrist usually aches by the time I’ve finished. There is nowhere to put it down safely. I worry about balancing it on my trolley in case it either slips or gets stolen. You need to have sufficient charge on your phone to use it. Probably still easier than going to the check out. But not ideal”

Helpful Report

Posted 3 years ago

“Did a massive shop packed in bags. Had a rescan. Woman dug through our bags pulling items from the bottom she then preceded to squash it all back in. She scanned an item twice but when she attempted to remove one it asked for a total rescan. £154 of shopping had to be taken out put on conveyor and packed again making my shopping trip twice as long. Have already deleted the app.”

Helpful Report

Posted 3 years ago

“It’s fine until you need to buy aged restricted items such as alcohol or medicine. It takes my Sainsburys Local at Hackney Town Hall upto 10 minutes to find the handset. This makes a mockery of the strapline Smartshop.”

Helpful Report

Posted 3 years ago

“vlast 2 years this com service very poor only cheting the customer, not belived this com, my 18000/- payment in violet but any product is not worked last 1 months ,my train tkt business is stop due to this company”

Helpful Report

Posted 3 years ago

“AVOID AVOID AVOID Brought the sg907 drone less than 4 weeks ago and it didn't come with the spares, first time using it the camera didn't work on the Bottom but next time it did then today the 3rd time I used it I pressed the home return button and the app froze and the drone just flew off didn't matter what you did with the controls the drone just carried on flying until you couldn't see it anymore it flew for 14 minutes until it fell out the sky into a lake, I provided flight details and GPS image where it landed but still called a lier and now I have no drone bit enjoying when they advertise the drone as a no lose drone and will allways come home ( thats a lie) Contacted A1 to say I wanted Somthing sorted as this went faulty nothing to do with me but all I got back was about 20 messages of abuse threatening me with Chinese people he knew in the UK.. All so sent me messages saying the UK people are very poor in this pandemic and all I am is a poor guy. Ive had several messages calling me poor and I should stay in home and he's reported me to the hong Kong government and the UK police and if I leave back feedback he will get me sorted. Please don't buy off this company as your regret it I've kept all emails for proof as its threatening behaviour. Let's hope PayPal sorts this as £120 is a lot of money to lose”

Helpful Report

Posted 4 years ago

“Never buy from here it’s a scam. Thank god they just took 14 dollars and I never got my product since may 2021 . Still waiting to see if I ever get my Money back or the hoop I ask for”

Helpful Report

Posted 4 years ago

“Ordered and paid for a drone on 6-2-21...according to the website it was UK stock and would be delivered in 5-8 working days. On the 3-3-21 after having sent numerous messages asking for the promised tracking info and receiving no replies I went through the resolution centre with PayPal requesting a refund. 3 days before the cut off time to reply to them A1 actually gave me tracking info which showed that the item had been dispatched on the 10-3-21, 23 working days after I'd paid for it. Way too late for the birthday present I'd bought it for. Doesn't seem the right way to do business when you have to get a third party involved to give a business a kick up the ass to stop their attempt at theft. Long story short, don't bother with A1Smartshop.”

Helpful Report

Posted 4 years ago

“Provided fake tracking number and refused to be honest. Knowing it was urgent he then delivers the wrong item. I had to use the device urgently so requested some form of compensation....just ignores me now...”

Helpful Report

Posted 4 years ago

“Don’t buy. I received damaged goods. Have to return to China. Not my fault it’s damaged. £16 to return item - beware”

Helpful Report

Posted 5 years ago

“Awful setup customer journey with numerous pain points. On first usage learned i still have to queue to pay. Therefore better customer experience to revert to legacy scanning. Pointless to use this app”

Helpful Report

Posted 5 years ago

“The Smart Shop Customer Care Number 9677092614...9832681364”

Helpful Report

Posted 5 years ago

“The Smart Shop Customer Care Number 9677092614...9832681364 The Smart Shop Customer Care Number 9677092614...9832681364 The Smart Shop Customer Care Number 9677092614...9832681364 The Smart Shop Customer Care Number 9677092614...9832681364 The Smart Shop Customer Care Number 9677092614...9832681364”

Helpful Report

Posted 5 years ago

“Thesmartshop customer care number ☎️ 7478212880”

Helpful Report

Posted 5 years ago

“Thesmartshop customer care number ☎️ 7478212880 Thesmartshop customer care number ☎️ 7478212880”

Helpful Report

Posted 5 years ago

“Thesmartshop customer care number ☎️ 7478212880”

Helpful Report

Posted 5 years ago

The Smartshop is rated 3.3 based on 98 reviews