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The Smartshop Reviews

3.3 Rating 97 Reviews

55 %

of reviewers recommend The Smartshop

Company Reviews

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Phone:

0161 826 1050

Email:

customercare@thesmartshop.co.uk

Location:

The Hayloft, Gawsworth Business CourtShellow Lane, North Rode
Congleton
CW12 2NX

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered several LightwasveRF lighting products from the Smartshop. When they arrived 2 of the items were incorrect. I contacted customer services who said it was an error on their part and they would send the correct parts for next day delivery. No parts showed up. 3 days later when I managed to get through on their phone line I was told I'd get a call back after the courier had been contacted. No call back was received. I sent several emails. Not one was responded to. I managed to contact customer service again after a week and was told my parts had been undelivered and returned to the Smartshop. Again I was assured of next day delivery and a tracking number by email - no parts, no tracking number. This company customer service is appalling. I will NEVER use them again.”

Posted 7 years ago

“Assuming they are also known as Gadget_Garage on ebay and the companies house register says they are, they have had my phone for a 3day turn around screen replacement, they sent it back damaged. Now they have had my phone for over a month and refuse to answer messages!! I just want my phone back!!!”

Posted 5 years ago

“I can only add to the previous poor reviews left on here recently. My experience in placing an order for LightwaveRF :- - Unlike most other online companies there is no communication/confirmation of despatch/tracking at all after initial order - Delivery timescales not met - Emails ignored - Chased order and told the order would be with me the following day – no sign of it after several days. - Contacted them again and was told that another package would be despatched. I asked for next day delivery in the circumstances – several days and order still not received. It is now almost 2 weeks since I placed the order – most similar companies would have the product delivered in <48hrs. Online ordering & deliveries are really slick these days – The Smart Shop just don’t get it ! I would strongly advise those who are thinking of using this company – DON’T !”

Posted 7 years ago

“Two orders placed over the last 2 weeks. Delivery on the first order took 6 days and the second order has still not arrived after 8 days. Slow! Online chat does not seem to be monitored and emails not responded too. Also, the phone number is often a recorded message that tells you to call back and has no option to leave a message. Not great really.”

Posted 7 years ago

“Didn't get my order, sent several emails had one response tells me that my parcel had been sent and they wet waiting fir Royal Mail to let them know. I was also told if I didn't received within 24 hour they would arrange a replacement with next day delivery, however they never replied to my emails and there phone number is a joke. Don't buy anything from this company”

Posted 7 years ago

“Excellent easy to use website - keen pricing on Megaman and LightWaveRF LED lights and equipment - very good e.mail follow up of order with delivery information. Good arrived in a few days well packaged. Have purchased previously and have been very satisfied on each occasion.”

Posted 8 years ago

Good morning Grant - Thanks so much for your lovely comments. We will ensure we pass these forward to the team. It's wonderful to hear that your experience when purchasing from us and the communication from the team has been positive. We look forward to hearing from you again soon! Have a great day. Lauren, Smartshop Team

Posted 8 years ago

“I am extremely impressed with the quality of service from this team and look forward to buying more items from them. I have been in lots of conversations with theSmartShop as my requirements were 'unique' and every single person I talked to was so helpful, if they didn't know the answer they passed me on to someone that did, there was no passing me from one person to another it was straight to the person that knew the answer or a call back, and they always called back. I'm very impressed!”

Posted 8 years ago

Hi Ben - Thanks so much for your wonderful comments. We will pass these on to the team. We are pleased you have had a great experience when ordering with us and we hope to hear from you again soon! Have a wonderful Christmas! Smartshop Team :)

Posted 8 years ago

“I needed to purchase a smart wifi socket kit. The web page was very clear regarding what equipment I would need. I checked with telephone sales person and she was warm and friendly in her response and clearly answered my queries I am very happy with your service Regards John Kennedy”

Posted 8 years ago

Hi John thanks for leaving your comments im happy to hear you are pleased , i will pass these on to the team hope to hear from you shortly - smartshop team

Posted 8 years ago

“An initial move into automation I find the smartshop very accommodating in terms of products and price. Their mailing is first class with trackable delivery. I had misfortune to order wrong product item but they immediately agreed to replace the said item. I have since bought more items and now The Smartshop is my preferred supplier of Lightwaverf products”

Posted 8 years ago

HI Peter - Thanks so much for your lovely comments! We will pass these forward to the team. We are pleased to have you as a loyal customer and look forward to hearing from you again. All the best, Smartshop Team.

Posted 8 years ago

“Excellent service. Sent me put a spare cover plate which they had in the office for the price of shipping. It wouldnt be a big trouble to them, but it's amazing that most retailers wouldn't have bothered going to this hassle. Would highly recommend.”

Posted 8 years ago

HI Keiron - Many thanks for your kind words. We are pleased the team could help you out with a faceplate. We will pass your comments on to the team. If you need anything else please do no hesitate to get in touch. Thanks again. Smartshop Team

Posted 8 years ago

“Contacted customer service before placing an order for LightwaveRF products as I was unsure about certain aspects. Very fast and professional reply giving all the information I needed and links to get more information on the products. The way customer service should be. Very impressed and will order again :)”

Posted 8 years ago

Good afternoon Paul - Many thanks for your kind comments. We will be sure to pass them on to the team! We look forward to hearing from you soon. Thanks again, Smartshop Team

Posted 8 years ago

“Always have everything in stock I need and always very quick with dispatch. Also very helpful technical team”

Posted 8 years ago

Good morning Daniel - Many thanks for your positive feedback! We will pass your comments onto the team. Don't forget to use your £5 voucher with your next order. Looking forward to hearing from you soon. Smartshop Team

Posted 8 years ago

“Excellent site, fast delivery and good prices too.”

Posted 8 years ago

Good morning Iain - Many thanks for your great feedback! We will pass your comments onto the team. Don't forget to use your £5 voucher with your next order. Looking forward to hearing from you soon. Smartshop Team

Posted 8 years ago

“Placed the order via the website and everything went very smoothly. Received confirmation straight away and then emailed when goods where being despatched Would recommend them for great service and value”

Posted 8 years ago

Good morning Brian, Many thanks for your positive comments. We will pass these forward to the team. Don't forget to use your £5 voucher with your next order. Looking forward to hearing from you soon. Smartshop Team

Posted 8 years ago

“Great website to order Lightwave RF products. Do note that the billing address that you are asked to enter will be the shipping address too. If you have a different shipping address, do email the customer care quickly and the friendly staff will amend it for you.”

Posted 9 years ago

Good morning Jonathan - Many thanks for your positive feedback! We will pass your comments on to the team. We look forward to hearing from you soon.

Posted 9 years ago

“Excellent service, always have everything in stock and dispatched quickly and with a good courier company. Helpful and polite customer service. Never had to use tech help but i am sure if they are as good as the rest of the company then problems would be resolved quickly and efficiently. I have already recommended to several friends”

Posted 9 years ago

HI Mike - Many thanks for your great feedback. We are pleased you are happy with the service the team has provided. We look forward to hearing from you soon.

Posted 9 years ago

“Delivered within 2 working days as expected. Excellent communication about my order's progress by email, phone message, and text.”

Posted 9 years ago

Hi Chris - Many thanks for your feedback. We are pleased you received your items and you are happy with the communication from the team!

Posted 9 years ago

“Friendly service. When I called to follow up on an outstanding order my concerns were dealt with immediately. Returns also very well serviced. Will definitely use company again should I require additional products”

Posted 9 years ago

Hi Craig - Many thanks for your review, it's a great boost for our team to receive such positive feedback. Thanks again!

Posted 9 years ago

“Firstly received a double dimmer that had already been fitted as cable was still inserted into switch and paint around edge. Secondly spoke to a person next morning who said that shouldn't of happened but they were the last two in stock and more would be in the next day (Friday) and she would make a note on my account for somebody to ring on the Friday to let me no what was happening , as the job was due to be finished on the Thursday. Friday arrived and no call, by this time customer is blowing a gasket which is heading my way!!! Still no call ! I took it on my self to recall, speaking to a different person from the day before who said she could not help me as "she didn't deal with that but should would get some body to call me when someone was free." 6hrs later and not even a message never mind a call. So were does that leave me, not in a very good place with a customer who is not very impressed as to when she is to expect a new switch and me having to chase up a switch that should of been new when delivered and still non the wiser as to what is happening. Let's not get started on the time and money that I have lost. A very unhappy disgruntled customer :((”

Posted 9 years ago

Hi Richie, Thanks for your feedback. We are very sorry for the experience you have had and assure you that this is a one off. An error has unfortunately been made by one of the team where a product that had been returned by a customer has been sent out with your order in error. We understand the inconvenience this has caused and can only apologise and offer a full refund of the price of the product as a gesture of goodwill. The replacement item is being sent out today on a next day delivery to arrive with you tomorrow. We hope this is ok and can assure you this won't happen again. Regards, Smartshop Customer Care Team

Posted 9 years ago

The Smartshop is rated 3.3 based on 97 reviews