The Smartshop Reviews

Name: The Smartshop
Address: The Hayloft, Gawsworth Business CourtShellow Lane, North Rode, Congleton
Rating: 3.30

3.3 Rating 97 Reviews

55 %

of reviewers recommend The Smartshop

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Phone:

0161 826 1050

Email:

customercare@thesmartshop.co.uk

Location:

The Hayloft, Gawsworth Business CourtShellow Lane, North Rode
Congleton
CW12 2NX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“If I could give zero stars I would. I ordered a hoverball that didn’t work and I am having a difficult time getting a refund from them. Beware of this company!!”

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Posted 1 year ago

“clubo card in Tesco is more easy”

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Posted 2 years ago

“Did a massive shop packed in bags. Had a rescan. Woman dug through our bags pulling items from the bottom she then preceded to squash it all back in. She scanned an item twice but when she attempted to remove one it asked for a total rescan. £154 of shopping had to be taken out put on conveyor and packed again making my shopping trip twice as long. Have already deleted the app.”

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Posted 2 years ago

“vlast 2 years this com service very poor only cheting the customer, not belived this com, my 18000/- payment in violet but any product is not worked last 1 months ,my train tkt business is stop due to this company”

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Posted 2 years ago

“AVOID AVOID AVOID Brought the sg907 drone less than 4 weeks ago and it didn't come with the spares, first time using it the camera didn't work on the Bottom but next time it did then today the 3rd time I used it I pressed the home return button and the app froze and the drone just flew off didn't matter what you did with the controls the drone just carried on flying until you couldn't see it anymore it flew for 14 minutes until it fell out the sky into a lake, I provided flight details and GPS image where it landed but still called a lier and now I have no drone bit enjoying when they advertise the drone as a no lose drone and will allways come home ( thats a lie) Contacted A1 to say I wanted Somthing sorted as this went faulty nothing to do with me but all I got back was about 20 messages of abuse threatening me with Chinese people he knew in the UK.. All so sent me messages saying the UK people are very poor in this pandemic and all I am is a poor guy. Ive had several messages calling me poor and I should stay in home and he's reported me to the hong Kong government and the UK police and if I leave back feedback he will get me sorted. Please don't buy off this company as your regret it I've kept all emails for proof as its threatening behaviour. Let's hope PayPal sorts this as £120 is a lot of money to lose”

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Posted 2 years ago

“Never buy from here it’s a scam. Thank god they just took 14 dollars and I never got my product since may 2021 . Still waiting to see if I ever get my Money back or the hoop I ask for”

Helpful Report

Posted 2 years ago

“Ordered and paid for a drone on 6-2-21...according to the website it was UK stock and would be delivered in 5-8 working days. On the 3-3-21 after having sent numerous messages asking for the promised tracking info and receiving no replies I went through the resolution centre with PayPal requesting a refund. 3 days before the cut off time to reply to them A1 actually gave me tracking info which showed that the item had been dispatched on the 10-3-21, 23 working days after I'd paid for it. Way too late for the birthday present I'd bought it for. Doesn't seem the right way to do business when you have to get a third party involved to give a business a kick up the ass to stop their attempt at theft. Long story short, don't bother with A1Smartshop.”

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Posted 3 years ago

“Provided fake tracking number and refused to be honest. Knowing it was urgent he then delivers the wrong item. I had to use the device urgently so requested some form of compensation....just ignores me now...”

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Posted 3 years ago

“Don’t buy. I received damaged goods. Have to return to China. Not my fault it’s damaged. £16 to return item - beware”

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Posted 3 years ago

“Awful setup customer journey with numerous pain points. On first usage learned i still have to queue to pay. Therefore better customer experience to revert to legacy scanning. Pointless to use this app”

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Posted 3 years ago

“Noorul Ain 2 reviews 1 star: Bad A minute ago They are cyber crime they doing online… They are cyber crime they doing online frod with every agents i am 100% sure if any one used this they know all the situation They are cheater they frod with me also better use akbar travel portal they are good in market The smart shop is a frod company they will cut ur money anytime same they did with me Also they have relation with consumer forum consumer forum taking money from them to hide there issue they will decline ur issue Make sure if any one using close it as soon as possible and if anyone planning dont take very bad cheater compnay . This is online frod company governiment have to put cyber crime act on this they are cheater totaly”

Helpful Report

Posted 4 years ago

“Very bad service they are cheating… Very bad service they are cheating customer dont keep balance in portal they will cut if they need and they will not reply your email as well also from head office if u call they will block u and disconnected your calls . This is arsalan from Arsalan travel they did with me same they cut 5000 INR and not responding now many days i put complain on consumer forum as well but they have power they shut the consumer forum mouth also , they are properly robber they can do any thing because they have power to take case off from consumer forum may be they pay there also”

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Posted 4 years ago

“Assuming they are also known as Gadget_Garage on ebay and the companies house register says they are, they have had my phone for a 3day turn around screen replacement, they sent it back damaged. Now they have had my phone for over a month and refuse to answer messages!! I just want my phone back!!!”

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Posted 5 years ago

“customer care sport not good 9063807999”

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Posted 6 years ago

“VERY BAD customer care sport not good”

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Posted 6 years ago

“very very bad train services”

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Posted 6 years ago

“customer care sport not good”

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Posted 6 years ago

“I ordered an item then cancelled by phone. Was told I'd be refunded but still haven't been weeks later. Tried to phone and e-mail but have had no response. I've had to contact my bank now to try to get the payment refunded. Absolutely atrocious customer service.”

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Posted 7 years ago

“I am still waiting on a delivery made 5 days ago. I had my electrician lined up and had to cancel him. No response to email and no one answers the phone. Terrible service.”

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Posted 7 years ago

“I am going through the same issues as Mac, Order never arrived, then they said they would send another with tracking and that never arrived, cannot connect them by phone and emails go unanswered and no response either from their contact us form. Credit card company are now going to recover the payment”

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Posted 7 years ago

The Smartshop is rated 3.3 based on 97 reviews