The Smartshop Reviews

3.3 Rating 97 Reviews

55 %

of reviewers recommend The Smartshop

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Phone:

0161 826 1050

Email:

customercare@thesmartshop.co.uk

Location:

The Hayloft, Gawsworth Business CourtShellow Lane, North Rode
Congleton
CW12 2NX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I don’t have a convenient local Sainsbury but got the app to use while staying with my sister. I use the similar scheme at Tesco at home and prefer it in many ways. Having a scanner provided with a place to hold it on the trolley is much easier than having to use your phone. I have to take the cover off to access the photo part for scanning. Then I have to hold it in one hand while trying to steer the trolley virtually one handed. My wrist usually aches by the time I’ve finished. There is nowhere to put it down safely. I worry about balancing it on my trolley in case it either slips or gets stolen. You need to have sufficient charge on your phone to use it. Probably still easier than going to the check out. But not ideal”

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Posted 2 years ago

“It’s fine until you need to buy aged restricted items such as alcohol or medicine. It takes my Sainsburys Local at Hackney Town Hall upto 10 minutes to find the handset. This makes a mockery of the strapline Smartshop.”

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Posted 2 years ago

“Two orders placed over the last 2 weeks. Delivery on the first order took 6 days and the second order has still not arrived after 8 days. Slow! Online chat does not seem to be monitored and emails not responded too. Also, the phone number is often a recorded message that tells you to call back and has no option to leave a message. Not great really.”

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Posted 7 years ago

“Good pricing, delivery but don't expect any support once you have your purchase.”

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Posted 7 years ago

Good morning Carey - Thank you for leaving your feedback. I am pleased to hear you were happy with delivery and our prices. I'm disappointed to hear that you haven't received the support needed. I will pick this up and arrange for the team to get in touch immediately. Lauren, Smartshop

Posted 7 years ago

“Having placed an order for some Lightwaverf home automation equipment I received an email from The Smartshop acknowledging my order and payment but have heard nothing since. I have received no confirmation of despatch, no indication as to delivery date and there is no facility to track the progress of an order on their website. Rather disappointing. Could have walked into PC World and bought similar kit by Samsung or Swann over the counter. Argos even offer same day delivery online!”

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Posted 8 years ago

Good afternoon Mr Benson, Many thanks for your comments. Apologies for the delay with getting these items to you. Due to the Christmas period and the bank holidays orders have incurred delays. The team have worked around the clock this week to dispatch orders as quickly as possible. I have checked the details of this order and it has been dispatched with Royal Mail. The items will be with you any day now. For reference we do offer a tracked service with DPD that provides tracking details, please do email the team to arrange this. Again, apologies for the inconvenience this has caused. We look forward to getting this order to you ASAP. Kim, Smartshop

Posted 8 years ago

“Still waiting for these goods,I was promised a delivery this week.”

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Posted 8 years ago

Hi Richard - Thanks for your comments. Apologies you are waiting for this order. We have checked your details and the items have been dispatched with DPD. The courier will keep you informed on delivery timescales. Apologies again for the delay, with the Christmas period and bank holidays we have incurred delays with orders. Our sincere apologies for the inconvenience. Charlotte, Smartshop

Posted 8 years ago

“I ordered on Sunday 29th November and Had to call them twice to chase delivery, today (11th December) I get a txt message saying goods will be delivered by dpd on Monday. Very poor service and very poor communication, and what makes it worse your not sending the full order out and I will have to wait God knows how long for the balance. Not professional. I needed this last weekend to install it, could of got it quicker from maplins and wish I had.”

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Posted 8 years ago

Good afternoon Robert - Thank you for leaving your comments. Apologies to hear you have had to wait for your items. The period in which you ordered your items has been extremely busy due to Black Friday sale, we have also experienced extreme weather conditions which has affected our deliveries. The team have sent out emails in regards to both of these delays, apologies if you did not receive these we will ensure you are added to the mailing list. Again, apologies for the inconvenience and we look forward to getting your items to you as quickly as possible. Many thanks, Smartshop

Posted 8 years ago

“I placed my order on the 12th of October (39 days ago) and its still not arrived. After enquiring I have been notified that its out of stock but that's pretty poor availability in my opinion and surely the website should tell you the lead time \ availability.”

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Posted 8 years ago

Hi Robert - Many thanks for your comments. Apologies you have had to wait for an item to return to stock. The Smartshop don't handle the distribution or production of LightwaveRF goods so are dependant on the UK distributer having stock. The website runs a 24 hour stock system currently and we hope to have a better supply moving forward. Apologies again. Smartshop Team

Posted 8 years ago

“Still awaiting information confirming that my order has been shipped , notice that my credit card has been debited but don't know when my goods will arrive. Also raised a query regarding one of the Lightwave products but no reply yet. To make things worse I was in Maplin yesterday and all of the items on my order were there for buying albeit at around 15% more.”

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Posted 8 years ago

Good afternoon Arthur - Many thanks for your comments. Your order has been dispatched with DPD and is being delivered to yourself tomorrow. DPD will keep you updated on the progress of your order. We will advise the team you have a query and have them contact you this afternoon. We look forward to hearing from you again soon. Thanks, Smartshop team.

Posted 8 years ago

The Smartshop is rated 3.3 based on 97 reviews