The Smartshop Reviews

Name: The Smartshop
Address: The Hayloft, Gawsworth Business CourtShellow Lane, North Rode, Congleton
Rating: 3.30

3.3 Rating 97 Reviews

55 %

of reviewers recommend The Smartshop

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Phone:

0161 826 1050

Email:

customercare@thesmartshop.co.uk

Location:

The Hayloft, Gawsworth Business CourtShellow Lane, North Rode
Congleton
CW12 2NX

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Thesmartshop customer care number ☎️ 7478212880”

Helpful Report

Posted 3 years ago

“eventually rewired the heating and got the boiler control working and linked up and working. Manual says need to set up web app but can't find how to yet”

Helpful Report

Posted 8 years ago

Good morning Ian - Thank you for your comments. If you need any technical support please do call the team on 0121 250 3624. The team will be happy to advise on any queries you have. Many thanks! Lauren, Smartshop

Posted 8 years ago

“I had numorous e-mail flyers. telling me about a 10% sale on selected product ending 28-Dec-15. It was hard to find what was in the sale. There was no indication whether the item I was intereted was in the sale. Tried to phone. There was a message stating the office was cloesed until 4-Jan. I boight the item on the 28-Dec-2015 it the 6-Jan and I still haven't received it”

Helpful Report

Posted 8 years ago

Good morning James - Many thanks for leaving your comments. We have checked the details of you order and delivery will be this week. Apologies if you could not get through to the team, the office was indeed closed over the Christmas period. I'm sorry to hear you had difficulty locating product on the site. When the team arrange a sale all items are reduced in that sale, the prices on the site reflect this. We have asked the team to ensure that it is clear on future sales what items are reduced. Many thanks for your comments and we will ensure they are taken into consideration for future sales. Thanks, Lauren - Smartshop

Posted 8 years ago

“Haven't received it yet!”

Helpful Report

Posted 8 years ago

HI Linda, Thanks for your response. These items have been dispatched and will be with you any day now. The delivery is with Royal Mail and will be in your usual postal delivery. Many thanks, Smartshop Team

Posted 8 years ago

“Customer service on the phones (excellent) but It would be good to know when goods get despatch, as I had to phone 2 times to find out when I will be receiving my items, update by email would give you 5 stars.”

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Posted 8 years ago

Good morning Rodion - Many thanks for your email and your comments. We will pass your comments on to the team in regards to dispatch emails. We are pleased to have you as a customer and hope to hear from you again soon. Smartshop Team

Posted 8 years ago

The Smartshop is rated 3.3 based on 97 reviews