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The Smartshop Reviews

3.3 Rating 97 Reviews

55 %

of reviewers recommend The Smartshop

Company Reviews

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Phone:

0161 826 1050

Email:

customercare@thesmartshop.co.uk

Location:

The Hayloft, Gawsworth Business CourtShellow Lane, North Rode
Congleton
CW12 2NX

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Having placed an order for some Lightwaverf home automation equipment I received an email from The Smartshop acknowledging my order and payment but have heard nothing since. I have received no confirmation of despatch, no indication as to delivery date and there is no facility to track the progress of an order on their website. Rather disappointing. Could have walked into PC World and bought similar kit by Samsung or Swann over the counter. Argos even offer same day delivery online!”

Posted 8 years ago

Good afternoon Mr Benson, Many thanks for your comments. Apologies for the delay with getting these items to you. Due to the Christmas period and the bank holidays orders have incurred delays. The team have worked around the clock this week to dispatch orders as quickly as possible. I have checked the details of this order and it has been dispatched with Royal Mail. The items will be with you any day now. For reference we do offer a tracked service with DPD that provides tracking details, please do email the team to arrange this. Again, apologies for the inconvenience this has caused. We look forward to getting this order to you ASAP. Kim, Smartshop

Posted 8 years ago

“Still waiting for these goods,I was promised a delivery this week.”

Posted 8 years ago

Hi Richard - Thanks for your comments. Apologies you are waiting for this order. We have checked your details and the items have been dispatched with DPD. The courier will keep you informed on delivery timescales. Apologies again for the delay, with the Christmas period and bank holidays we have incurred delays with orders. Our sincere apologies for the inconvenience. Charlotte, Smartshop

Posted 8 years ago

“I placed an order on Christmas day and never saw any mention of the place being closed all over the Christmas period. so item not dispatched till Monday 4th january. emailed to ask when it would arrive they mentioned delay in posting but omitted to say again that they were closed over the whole christmas period. if I'd of known I would of cancelled the order and paid more locally. it was only a phone call today that prompted them to say they were closed. Mr Smith”

Posted 8 years ago

HI Daryl - Many thanks for your comments. Again, apologies for the inconvenience for this delivery being delayed. Your comments have been passed to the team to consider for future closures or delays. As mentioned on the phone details of any delays where detailed in the basket of the site, apologies if this was not noticed. We hope to hear from you again soon. Lauren, Smartshop

Posted 8 years ago

“I had numorous e-mail flyers. telling me about a 10% sale on selected product ending 28-Dec-15. It was hard to find what was in the sale. There was no indication whether the item I was intereted was in the sale. Tried to phone. There was a message stating the office was cloesed until 4-Jan. I boight the item on the 28-Dec-2015 it the 6-Jan and I still haven't received it”

Posted 8 years ago

Good morning James - Many thanks for leaving your comments. We have checked the details of you order and delivery will be this week. Apologies if you could not get through to the team, the office was indeed closed over the Christmas period. I'm sorry to hear you had difficulty locating product on the site. When the team arrange a sale all items are reduced in that sale, the prices on the site reflect this. We have asked the team to ensure that it is clear on future sales what items are reduced. Many thanks for your comments and we will ensure they are taken into consideration for future sales. Thanks, Lauren - Smartshop

Posted 8 years ago

“I am extremely impressed with the quality of service from this team and look forward to buying more items from them. I have been in lots of conversations with theSmartShop as my requirements were 'unique' and every single person I talked to was so helpful, if they didn't know the answer they passed me on to someone that did, there was no passing me from one person to another it was straight to the person that knew the answer or a call back, and they always called back. I'm very impressed!”

Posted 8 years ago

Hi Ben - Thanks so much for your wonderful comments. We will pass these on to the team. We are pleased you have had a great experience when ordering with us and we hope to hear from you again soon! Have a wonderful Christmas! Smartshop Team :)

Posted 8 years ago

“I needed to purchase a smart wifi socket kit. The web page was very clear regarding what equipment I would need. I checked with telephone sales person and she was warm and friendly in her response and clearly answered my queries I am very happy with your service Regards John Kennedy”

Posted 8 years ago

Hi John thanks for leaving your comments im happy to hear you are pleased , i will pass these on to the team hope to hear from you shortly - smartshop team

Posted 8 years ago

“Excellent service”

Posted 8 years ago

thanks for your comments Anthony i will pass these on to the team , hope to hear from you soon - smartshop team

Posted 8 years ago

“Excellent service”

Posted 8 years ago

Hi Anthony - Thanks for leaving your comments. We are pleased to hear that you were happy with the teams support and service. Look forward to hearing from you again soon. Smartshop Team

Posted 8 years ago

“unbeatable price and superb speedy service”

Posted 8 years ago

Hi Paul - Thanks for your great feedback - We will pass this onto the team. We look forward to hearing form you again. Smartshop Team

Posted 8 years ago

“Very helpful on the phone and we're keen to help me get my items as soon as possible”

Posted 8 years ago

Hi Sam - Thanks for your lovely comments - We will pass these onto the team. We look forward to hearing form you again. Smartshop Team

Posted 8 years ago

“Delivered promptly. Items were exactly what I wanted.”

Posted 8 years ago

HI Simon - Thanks for your lovely comments. We are pleased to hear your order arrived promptly. Look forward to hearing from you again soon. Many thanks Smartshop

Posted 8 years ago

“First time ordering with The Smartshop and my first impressions are very good! I ordered quite a few products and a couple were out of stock but I was kept informed by customer services and they only took a couple of days to dispatch. Courier was DPD, which is perfect for working people, as it can be sent the local shops or redirected easily. Haven't used any of the Lightwave RF switches yet, as they are going to be a Christmas present. I have full confidence they'll work great and an added bonus they offered free gift wrapping! Can't find a fault, good price & service. Will be using again soon!”

Posted 8 years ago

“Product price was good and delivery time was good. However it would have been useful to have an estimated delivery time and/or order tracking. Having the delivery driver banging on my door at 7am was a bit of a rude awakening.”

Posted 8 years ago

Good afternoon Carl - Many thanks for your email and your comments. We will pass your comments on to the team in regards to dispatch emails. We are pleased to have you as a customer and hope to hear from you again soon. Smartshop Team

Posted 8 years ago

“I ordered on Sunday 29th November and Had to call them twice to chase delivery, today (11th December) I get a txt message saying goods will be delivered by dpd on Monday. Very poor service and very poor communication, and what makes it worse your not sending the full order out and I will have to wait God knows how long for the balance. Not professional. I needed this last weekend to install it, could of got it quicker from maplins and wish I had.”

Posted 8 years ago

Good afternoon Robert - Thank you for leaving your comments. Apologies to hear you have had to wait for your items. The period in which you ordered your items has been extremely busy due to Black Friday sale, we have also experienced extreme weather conditions which has affected our deliveries. The team have sent out emails in regards to both of these delays, apologies if you did not receive these we will ensure you are added to the mailing list. Again, apologies for the inconvenience and we look forward to getting your items to you as quickly as possible. Many thanks, Smartshop

Posted 8 years ago

“I chose The Smartshop.co.uk because it has the best prices for the products I was looking for. Easy to use ordering process with free delivery for orders over £50. Simply put it was the 'Smart' choice to make. Highly recommended.”

Posted 8 years ago

HI Richard - Thanks so much for your lovely comments! We will forward to these to the team. We are pleased to have you as a customer and hope to hear from you again soon. Merry Christmas! Smartshop Team

Posted 8 years ago

“Order was easy to place, Was disappointed some items were out of stock, however a numbers of emails asking for delivery dates was efficiently handled.”

Posted 8 years ago

HI Andy - Thanks so much for leaving your comments. We will forward these to the team. Apologies for some items being out of stock, we hope to have them back in shortly. We will keep you posted on stock levels. Thanks!

Posted 8 years ago

“Haven't received it yet!”

Posted 8 years ago

HI Linda, Thanks for your response. These items have been dispatched and will be with you any day now. The delivery is with Royal Mail and will be in your usual postal delivery. Many thanks, Smartshop Team

Posted 8 years ago

“Equipment ordered arrives very quickly. Very well packaged and the equipment itself is very well designed and robust. Easy to install by any DIY person, no need for a specialist, engineer or electrician, even for wiring in the boiler switch (which is the only wiring job you will have to do, if purchased). Questions entered through the support ticketing system can take a couple of days to be answered, but if you e-mail customer services at the SmartShop, then they will help you very promptly with expert advice and help. Would strongly recommend to anyone wanting to automate their home heating. Cheaper than many alternatives.”

Posted 8 years ago

Many thanks for your wonderful comments Harry! We will pass them on to the team. We are pleased that you have received some great support from the customer support team. If you need anything else please do not hesitate to get in touch! Smartshop Team

Posted 8 years ago

“Customer service on the phones (excellent) but It would be good to know when goods get despatch, as I had to phone 2 times to find out when I will be receiving my items, update by email would give you 5 stars.”

Posted 8 years ago

Good morning Rodion - Many thanks for your email and your comments. We will pass your comments on to the team in regards to dispatch emails. We are pleased to have you as a customer and hope to hear from you again soon. Smartshop Team

Posted 8 years ago

“I placed my order on the 12th of October (39 days ago) and its still not arrived. After enquiring I have been notified that its out of stock but that's pretty poor availability in my opinion and surely the website should tell you the lead time \ availability.”

Posted 8 years ago

Hi Robert - Many thanks for your comments. Apologies you have had to wait for an item to return to stock. The Smartshop don't handle the distribution or production of LightwaveRF goods so are dependant on the UK distributer having stock. The website runs a 24 hour stock system currently and we hope to have a better supply moving forward. Apologies again. Smartshop Team

Posted 8 years ago

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The Smartshop is rated 3.3 based on 97 reviews