Rob
Having purchased a Kenwood American-style fridge freezer in September 17 We took out the team know-how extended warranty after approximately 14 months one of the motherboard stopped working on the fridge freezer packed up. This was repaired after about for five days with a new motherboard. Last Sunday my eldest son woke me at 1:30 am to so the house stinks of a burning smell we went downstairs and found the fridge freezer to be the cause we promptly pulled the plug out and turned it off. Team know-how said they would send an engineer on the Friday five days later after complaining they then sent an engineer that day. When he arrived at the house he could smell immediately what happened and took the motherboard from the back and showed us that it had a small electrical fire. He contacted head office who said they would repair it. The next day we contacted team know-how told them what had happened if my son hadn’t woke up and on plug to the fridge freezer what may have happened we don’t know. The lady spoke to her manager who said yes this is terrible the manager said we will write it off and you will get another one we will contact you in 24 hours. After waiting 24 hours no one rang back we then contacted team know-how again and they said it’s getting repaired in a weeks time to which we said no, your colleague spoke to manager yesterday and it was getting replaced to which they responded we don’t have managers here it’s getting repaired. And we have since had numerous calls of team know how to no avail and I’ve told him under no circumstances am I having a fridge freezer that is less than four years old repaired again there is clearly some sort of fault with this unit. However again the response is limited and the buck gets passed down the line we still have no fridge freezer and no response at this stage legal action may be the only possibility and an independent electrical engineer to come out and carry out a survey.
7 months ago
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Team Knowhow has a 1.31 average rating from 154 reviews

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