“Care & Repair is a LIE! Has a 7 day repair promise, now on day 17 and won't replace my TV even though contract says they will. Not worth paper written on.”
“Looks like Currys Care Plan can't get much worse looking at the reviews here. Abdolute rubbish, save your money and put a set amount away each month rather than gift them your cash! I bought a Kenwood slimline dishwasher December 2021. I noticed that the dishwasher sides at the bottom had bowed outward, instead of being 45cm wide at the top and bottom it was now 46cm across the bottom, leaving it tight in its housing. After looking this up online it was noted that there was a risk of seals failing and possible overheating which had caused the sides to bow out. After getting an engineer booked to look at it, which was fairly speedy, I was told that because it was the sides of the dishwasher and they couldn't fix it, the fault was recorded as cosmetic and closed with no further comment. While they had tried to fix the problem, they inadvertently buckled the diswasher door, so now when you try to run the baskets along the door into the dishwasher, the basket runs into the left hand seal on the machine! The next few days I tried to escalated this, ended up being passed onto 4 different people and was on the phone for over 40 minutes! I was basically told that this was the end of the claim, I asked for a complaint to be filed, I was told that because I wanted to take it further I would receive a call back within 24 hours, they asked me if morning or afternoon would be best, I said morning. Next day waited. No call, and the next day - nothing, next day - nothing, in fact I did not get a call back until over a week later. Just received another call (to close out the complaint) basically told them all that happened and that because the engineer had made the dishwasher worse I had to buy a new dishwasher (not from Curry's but from AO). So basically lots of hassle, no fix, waste of money, I cancelled all the other Curry's Care Plans I had for other kitchen appliances!”
“Phoned up 5 times to try and get a faulty washing machine fixed but no none show up I've phoned the engineers company and they say no job has been booked to my address Currys care plan is a disgrace and a con”
“My gas cooker was condemned by the gas board after a repair done on care plan. The repair caused a gas leak. No confidence in it ever being resolved.”
“Complaint before i go to the ombudsman or solicitor. I have had an engineer out 4 times to my dishwasher the first man came out and said if it stopped working within 2 weeks it would be wrote off, the dishwasher then broke again and another engineer came out and fitted some mechanical too it but also told me the engineer wrote the wrong thing on his sheet. The dishwasher worked a week again then broke with the same fault again then they came out to fit a pump then they came out again a week later to fit a pipe then it worked for a week again and i was told by your care team you would now send someone to write it off as it had 3 or more parts fitted i took time out of work again to wait at home for an engineer to come right it off he did and was at my house 5mins max i then got a txt a day later to say there had been a issue and to call you. i have just spent 1 and a half hours on the phone going round and round to different people to be told you will not write it off and cant see the videos ive sent or all the call outs you have made and it needs fixing again even though its the same fault again as the previous 3/4 times that you have not fixed it. i should not have to wait at home again and take time out of work again once for someone to come look at it and then again for someone to come fit a part again that will only work for a week. why would you tell a customer you are going to write it off and send someone out to do so then not do it. I will be sending this complaint further as your service is horrendous.”
“Washing machine blew up.Arranged repair which was postponed.Repairman came and ordered parts.Parts not available and repair postponed again.I claimed voucher for new machine under 7 day rule
I have had to use public washing machines at cost of £60 whilst if I had bought new washing machine I could have saved this.i have paid £5 month for 7 years.i will not be having Currys cover again”
“Who are they? Iv rung so many times, I get put through to New Delhi then twice to South Africa, all telephone persons, the last girl who told me Currys do NOT install their washing machine if you have already had it delivered to your home, and PIGS MIGHT FLY! I shall be writing to raise a formal complaint to their Address on the receipt. What a con!!”
“Bought a neff oven that kept going wrong. It simply switched off and lost temperature. Paid for
care plan. Engineer was rude, and completely useless. Said I termittent faults couldn't be diagnosed even with my having videoed it happening. Complained, but never resolved. Result had to buy a new oven. It was supposed to have had a service/clean each year but that never happened either. Upshot is don't buy from currys NEVER buy their care plan as it is worthless.”
“I have been with Geek Squad (then Carphone Warehouse, then Currys) for some years and they've always been able to resolve tech issues on my PC.
Two days ago, (June 9th), I was once again helped by a guy called Mike, who sorted out various Microsoft issues on my new Lenovo.
I wanted to leave positive feedback on the pop up after his session, but I closed the window in error.
Well done Mike! You were amazing!”
“I would never pay for this care plan again. Very very poor service constant phone calls poor customer service on phone only to be given another number who's lines are too busy to answer! Online even not answering. Paid for a service that is not there !!”
“I wish I checked these reviews before deciding to start a cover plan with them. I have been waiting more than a month for my washing machine to be repaired. First the engineer enters the wrong report for my address which delays the visit for further 2 weeks because of parts that needs to be ordered. Then decides to not turn up to the visit and was given another week time visit but they decided to text me that 30mins before the time slot finishes when the engineer wasn’t even logged into work the whole day!!! Wasting my annual leave. I’ve spent so much money dry cleaning and all. We’ve got a family of 10. Tried to file in a complaint but kept getting ‘transferred to the right department’ but everyone denying it’s them that can help. Absaloute shambles I don’t know how they’re allowed to operate and I will getting ombudsman, trading standards everyone I can to investigate them”
“Don't bother with Curry's insurance..For the first time ever we took out insurance for a Sony television theat we purchased from them..It developed a fault after two years so we contacted Currys with a photo and they wouldn't honour the insurance so what a waste of money !!! House insurance paid us within a day.We bought a television from Argos and insured it with them as one off basis.Very disappointed and angry with Currys and as l said..Don't bother with their insurance..We have bought from them for many years.”
“01December2024 I was waitin for my washing machine between 11:55-15:55 kepy trucking him where he was the last we saw he ws in chalkwell prk at 15:40 we crk again the map ws trn off.I call one guy lied an said thy ddnt get in touch with me wich is a big lie no contact ws maid so disappoint in curries felt let down hd to cancell wrk paid for service that ddnt get”
“So after contacting the care and repair helpline when our printer tells us that the waste ink pads are coming to the end of their service life we were told 'don't worry. We don't repair that sort of thing we just scrap the printer and you can have a voucher for a new one.' We were told to take it into store and they would give us the voucher there and then. So we go in to the Blackpool store and guess what... We were lied too. We would have to be without a printer for upto seven days while a decision was made as to what to do about it. Needless to say we left the store and took the printer back home, as it was, at that point still working. I contacted care and repair again and this time I was told that as the printer cost more that £150.00 it would be a voucher but it would still be written off as it is a 3 year old machine. Fast forward to 12/11/2024. As expected printer finally says enough is enough and stops altogether. So off we pop to the worst store on earth, you guessed it. PC World Blackpool. We waited in the queue and Melissa came over to help. We explained what we had been told and she attempted to contact care and repair to get a write off code but guess what,,, they would not take the matter on. She said they told her it was a store problem and refused to deal with it. Her colleague told her to book it in as a repair though the service center but to request that the product be written off as it is old. She gave us a job sheet and said that we should go back to the store if we had not heard anything in a couple of days. Nothing has been heard since that day. I tried to contact care and repair but they have no updates and cannot see what is happening. So today 21/11/2024 we go back to the store. We have not gone earier as we have been busy and trusted the mighty Currys/PC World to do the right thing. When we spoke to the bemused Charley (Sales Manager) he said that the printer was waiting a repair. We questioned him as to why when we had been told mulitple times that it would be written off. He just shrugged his shoulders and said thats what they have decided (service team I suppose). We asked where the printer was and he said that it was still in store and that Melissa was not from their store but from another store. So for 9 days a printer has been sat in the Blackpool PC World store while we have been twiddling our thumbs. We asked him if it would have moved if we did not go in to store and he said 'no it would be sat there for weeks. I find it sad that a company the size of Currys/PC World still thinks it is good practice to sell a care and repair plan that is not only misleading but not even worth the paper that it is written on but what makes it worse is that you have no way of checking what is happening with you product as neither side talks to the other. We feel that I have been conned into buying a care and repair plan then told that we cannot use it for the intended purpose. We also bought a new printer as we work from home and needed to be able to keep working. Charley also told us that we could return the new printer for a full refund if less that 30 days had passed since we bought it but that make no sense as we have used it. I have also read the terms and conditions of the care plan and it states that if we book a product into one of your stores and you take more than 7 calendar days to repair it we can request a replacement product. That time has passed so I would like a replacement product. Really poor service and to be honest we both feel violated by the process and the way we have been treated by call center staff and store staff resectively”
“Don’t waste your money on curry care plan… My parents have been waiting a week for a repair. And the company that has been allocated to carry out the repair changed the date (E.L.D.A.R Ltd). My father is diabetic and needs to keep his insulin in the fridge. Not to mention limiting the food due to no fridge and also having to throw most off it away, but Nor does curry or E.L.D.A.R seem to care. Quick to take your money. You rather go with D&G never experienced any problems with them.”
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