Team Knowhow Reviews

Name: Team Knowhow
Rating: 1.29

1.3 Rating 197 Reviews

7 %

of reviewers recommend Team Knowhow

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Metrics

1.3

Based on 197 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 80%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Team Knowhow 1 star review on 25th April 2022

Anonymous

Team Knowhow 1 star review on 19th July 2021

Paul Appleby

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“01December2024 I was waitin for my washing machine between 11:55-15:55 kepy trucking him where he was the last we saw he ws in chalkwell prk at 15:40 we crk again the map ws trn off.I call one guy lied an said thy ddnt get in touch with me wich is a big lie no contact ws maid so disappoint in curries felt let down hd to cancell wrk paid for service that ddnt get”

Helpful Report

Posted 1 week ago

“So after contacting the care and repair helpline when our printer tells us that the waste ink pads are coming to the end of their service life we were told 'don't worry. We don't repair that sort of thing we just scrap the printer and you can have a voucher for a new one.' We were told to take it into store and they would give us the voucher there and then. So we go in to the Blackpool store and guess what... We were lied too. We would have to be without a printer for upto seven days while a decision was made as to what to do about it. Needless to say we left the store and took the printer back home, as it was, at that point still working. I contacted care and repair again and this time I was told that as the printer cost more that £150.00 it would be a voucher but it would still be written off as it is a 3 year old machine. Fast forward to 12/11/2024. As expected printer finally says enough is enough and stops altogether. So off we pop to the worst store on earth, you guessed it. PC World Blackpool. We waited in the queue and Melissa came over to help. We explained what we had been told and she attempted to contact care and repair to get a write off code but guess what,,, they would not take the matter on. She said they told her it was a store problem and refused to deal with it. Her colleague told her to book it in as a repair though the service center but to request that the product be written off as it is old. She gave us a job sheet and said that we should go back to the store if we had not heard anything in a couple of days. Nothing has been heard since that day. I tried to contact care and repair but they have no updates and cannot see what is happening. So today 21/11/2024 we go back to the store. We have not gone earier as we have been busy and trusted the mighty Currys/PC World to do the right thing. When we spoke to the bemused Charley (Sales Manager) he said that the printer was waiting a repair. We questioned him as to why when we had been told mulitple times that it would be written off. He just shrugged his shoulders and said thats what they have decided (service team I suppose). We asked where the printer was and he said that it was still in store and that Melissa was not from their store but from another store. So for 9 days a printer has been sat in the Blackpool PC World store while we have been twiddling our thumbs. We asked him if it would have moved if we did not go in to store and he said 'no it would be sat there for weeks. I find it sad that a company the size of Currys/PC World still thinks it is good practice to sell a care and repair plan that is not only misleading but not even worth the paper that it is written on but what makes it worse is that you have no way of checking what is happening with you product as neither side talks to the other. We feel that I have been conned into buying a care and repair plan then told that we cannot use it for the intended purpose. We also bought a new printer as we work from home and needed to be able to keep working. Charley also told us that we could return the new printer for a full refund if less that 30 days had passed since we bought it but that make no sense as we have used it. I have also read the terms and conditions of the care plan and it states that if we book a product into one of your stores and you take more than 7 calendar days to repair it we can request a replacement product. That time has passed so I would like a replacement product. Really poor service and to be honest we both feel violated by the process and the way we have been treated by call center staff and store staff resectively”

Helpful Report

Posted 2 weeks ago

“Don’t waste your money on curry care plan… My parents have been waiting a week for a repair. And the company that has been allocated to carry out the repair changed the date (E.L.D.A.R Ltd). My father is diabetic and needs to keep his insulin in the fridge. Not to mention limiting the food due to no fridge and also having to throw most off it away, but Nor does curry or E.L.D.A.R seem to care. Quick to take your money. You rather go with D&G never experienced any problems with them.”

Helpful Report

Posted 2 months ago

“I know how unfortunate it is that many people have fallen victim to the vast array of online fraudulent activities resulting in large losses, some accountable to life-changing consequences. I was a victim of two cod binary platform ingoinvest binary option were I lost about $170,000. I was totally devastated and confused. But thank God for my colleague who introduced me to Mrs Lisa Elizabeth , certified and verified funds/digital assets recovery firm she helped me recover all my lost funds, all thanks to her expertise . I hope I have been able to help someone as well . Reach out to the recovery specialist to recover your lost funds from any form of online fraud. here is her address: Lisa Elizabeth mail ::: lisaellzabet 662 @ gm ail . com WhatsApp :: +1 301 658 0921”

Helpful Report

Posted 4 months ago

“Investment fraud is growing hugely and I advice the public to stay away from these fraudulent companies. I invested a huge amount of money (Best known to me) and was unable to get my hard earn money back from an unregulated company that kept demanding for more deposits. I decided to try out the services of the Lisa Elizabeth, an hack specialist who helps people to recover lost funds. I can vouch for the team because I used their services when I lost a considerable amount of money in a dubious online investment. To be honest, I was skeptical at first but to my surprise they were able to recover my lost funds within a few weeks. The lady was professionally efficient in her work and what I liked most about her is that she kept updating me on the process of recovering my lost funds. Till today all I do is appreciate their generosity and that is why I decided to give this information to the public on how good they render their services. And would recommend them in any way possible.. Contact her via mail::: mail ::: lisaellzabet 6 6 2 @ gm ail . com WhatsApp :: + 1 3 0 1 6 5 8 0 9 2 1”

Helpful Report

Posted 4 months ago

“I am a landlord and I have a number of items under the care plan I have been very happy with the service.... But recently they have moved Karen repair call centre over to India And the absolutely useless... They don't seem to want to help and they can't seem to understand me why do all these major companies have car centres in India it's not what customers want it is an infuriating experience”

Helpful Report

Posted 4 months ago

“Never again, i wouldn't even give you a 1 star. I waited just over a week for my washing machine to be repaired, after it filled my kitchen full of smoke, your repair man came out fitted new drum and rubber, said it was repaired except for door rim seal, but told me I can still use it, they would send it through the post for me to fit myself in a couple of days. (just to be careful when putting washing in and out) i then put a wash on after he left and the washing machine made loud banging noise and jumped round the kitchen, rang you and had to wait as the job wasn't signed off eventually got another appointment for repair a whole week later, then your guy apparently fixed that problem, but he still didn't have seal as got the wrong one, you did a quick test before leaving, saying it was now OK, low and behold when i done my next full wash cycle it done exactly the same, banging and jumping like mad round the room, but you still can't come and look it for another week, loads of phone conversations later I'm told by a manager that someone will be out to fix it 6 days time, I've not had confirmation yet just been told over the phone. I've paid this for 4 year's never had to use it, thought it would make my life easier, but its made it 100% worst. I could of brought a new one and had it fitted in 2 days, it's now nearly a month.”

Helpful Report

Posted 5 months ago

“Disgusting care and repair service that I pay extra for 11 days just for an engineer to come out see what's wrong with my washing machine Ive rang twice to see if there is any earlier appointments come available to be told no and it's the area I live in that don't have an engineer Currys have lost my custom It's quicker to go buy a new washer from somewhere else If your thinking of signing up for after care PLEASE DONT save your money Customer service is appalling”

Helpful Report

Posted 5 months ago

“I'm disgusted that after paying for a repair plan that you are firstly made to wait 7 days for an engineer then another 7 days for them to confirm you can have a new washer, even after calling them out 3 times in 2 months, then another 5-7 days for delivery of a new washer. I WILL NOT BE BUTING ANOTHER REPAIR PLAN FROM CURRYS. Awful service, I wouldn't even give it one star.”

Helpful Report

Posted 6 months ago

“Absolutely shocking behaviour from currys my washing machine broke down on 13 April so I phoned them up I had to wait 7 days they came out and they said that I needed a new part they said customer service will be in touch .they text me to tell me that the item was out of stock I'm still waiting they have fobbed me off and said that they will write it off and wait for 3 days for voucher in email still haven't received one I'm paying for service very disappointed in currys never again”

Helpful Report

Posted 7 months ago

“Disgraceful service .sold a blind man a faulty TV took it back for repair returned it no different returns process poor even though tv only 7 months old rhey refused refund dldcscful treatment of blind person as if i havnt got enough misery in my life. Thanks currys do.nit buy from currys they sre a rubbish company they treat blind people le like idiots .......”

Helpful Report

Posted 7 months ago

“Absolutely rubbish and rude customer service. Washing machine broke down, so contacted Currys for £149 repair. Spoke to Vuyo. He refused to book a repair until I have the name of the person who purchased the washing machine. Told him I have no idea who purchased it as the machine is more than 10 years old and came along with the apartment I purchased. Asked to talk to his manager, he refused that as well, saying I cannot talk to the manager until I give the name of the person who purchased the washing machine. Could not try to reason with them”

Helpful Report

Posted 7 months ago

“Absolutely shocking service!!! My elderly mum’s oven broke down on Boxing Day, phoned beginning of January to get it fixed. The oven is covered with extended warranty but was told it would be 2 weeks before someone could come along!!! So no oven for cooking! The technician didn’t have the appropriate part to fix it and would take another 2-3 weeks to come along and fix it!! Next technician said oh no that’s the wrong part as it’s another part that is broke!!! He took a photo and you guessed it back in 3 weeks! Different technician again and nope still not working so he was going to advise for a new oven as it’s still in warranty! My mum had to phone to see what was happening and the lady on the other end of the phone said you’ve got to pay as your warranty expired 21st March, yes but this was reported in January and it’s not my fault you have failed to fix this before my warranty has ran out plus why pay for a service you done get!! Lady still refused to have this fixed. Your company is a shambles YOU LEFT A PENSIONER WITHOUT AN OVEN!!!!!”

Helpful Report

Posted 8 months ago

“Absolutely horrendous customer service .nobody wants to accept responsibility they just keep passing you on to each other with no resolution.will never buy from Currys again”

Helpful Report

Posted 8 months ago

“Shocking service. Waited over a week to get my Hotpount washing machine fixed. Engineer in and out in 10 minutes. Said it was fixed. Put a wash on. It stopped within 10 minutes. Called straight back and had to wait another week for an appointment. He came today Same Engineer still can't fix it as he doesn't have the part. Over a week to wait again! I won't be buying another plan from Currys.”

Helpful Report

Posted 8 months ago

“My washing door just broke during a cycle for no reason phoned curry’s because I had there care protection was told engineer would be coming 9days for earliest appointment I then got a text the next day saying parts out of stock I checked online and I could buy the glass from the manufacturer that was in stock so found this odd, 5 days later got another text saying the same thing so I decided to call them to complain how does this fix machine and the part is stock from the manufacturer I was told that I should order the part then take picture and email it to them then they would book a appointment and I would get refunded,I told them are you joking I pay for insurance and you want me to go source my own parts so I can get my fix I asked to put to a manger I was then put me on to someone else who told this was becoming ridiculous I was then told if after my appointment date it’s not fix after 7 days I can get it written off with a voucher I sent going sit there arguing about it because then hadn’t got the date yet it was only because I decided to look at there care protection that it clearly states the appliance must be fixed within 7 days from booking appointment so I don’t know why this agent is telling me in excess of 16 days which this does not say. This is not what I’ve paid my money for they are surly in breach of there written online agreement to fix with 7 days I will never buy there protection plan again it is a con firstly if the appliance is written off they probably only give you the cost back firstly so what about the £150 warranty I paid so my machine cost £300 plus £150 so if I buy another machine I’ll still need to find another £150 for something Ive only had just over 12 months most likely also they won’t remove you old item that’s a extra charge or down to you even you buy another from them Just feel like I’ve been done up like a kipper Don’t buy there protection plans”

Helpful Report

Posted 9 months ago

“Ohhhh my sweet lord. If I could give lower I would. This morning again... On the phone for over one hour hearing how important I am and that the advisors are busy and will be with me shortly. Ohhhh and I can recycle my old tech.. What an absolute joke.. The only thing that's missing is they should be wearing a mask and holding a gun to your head when they sell you this care and repair plan.. I was actually in Curry's and stepped in to save another couple from the misery of just sitting like a burk on the phone watching your life tick away while being told repeatedly how important you are.. Never again..”

Helpful Report

Posted 9 months ago

“As with 'S' review (Refused to fix a hardware issue with a laptop due to minor cosmetic damage on the outside of the screen/hinges which had 0 bearing on the problem!) Currys have said this to me to and I can't get through to them and explain that the cosmetic damage has no bearing on the power supply issue on the opposite side of the laptop body.”

Helpful Report

Posted 9 months ago

“Regretting buying a Hotpoint washing machine from curry’s The washer is rubbish and the five year care and repair is a joke Twice in six weeks I’ve had to wait for an engineer to try and fail to fix the machine…Fridays would’ve been the third but the engineer cancelled. The engineer is booked for a fourth attempt but I’m not hopeful. I’m also not very happy at having to take yet another day off work!”

Helpful Report

Posted 10 months ago

“Worst customer service experience I have ever had the miss fortune to have to deal with no one understand English my tv was a dishwasher”

Helpful Report

Posted 10 months ago

Team Knowhow is rated 1.3 based on 197 reviews