“I paid know how my care and repair plan money in July and unfortunately had to cancel it as we are having financial difficulties at the moment and are pensioners . I’ve spoke to so my people I keep getting promised a cheque back but one hasn’t arrived it’s now September. They want me to to ring an unknown number and give my bank details to get my money back which I’m reluctant to do as I don’t trust anything they say now all I want is my cheque which I’ve been promised on numerous occasions I would not trust these people ever again I’ve been a good loyal customer for 8 years and this is how you get treated disgusting .”
“I have freezer sins 2009, £5 a month (14Y). My freezer stop working and I call they tell me I should wait 2 weeks to come Engineer. On Summer 30C, I have small children, I am stack, I cant go pay new one, IS A BAD”
“Very Poor Disappointing Service. Complaint will be raised to Customer Dispute Resolution Ltd.
Paying for Curry’s Care Plan for several appliances was a great mistake, as
when I needed them to fix my washing machine, their response was appalling.
When I tried to call their customer service by phone, I had to wait for ages & they kept passing me around without offering any real assistance.
When I emailed them to make a complaint, the case handler was arrogant, inefficient, laking care & consideration, didn’t even bother to address the points I was raising.
Their engineer made excuses for not attending for the repair appointment & when I was forced to get my appliance fixed by somebody else, they refused to reimburse me.
As they didn’t make any effort to address the issue, I’m going to raise my Complaint to CDRL ( Customer Dispute Resolution Ltd).”
“Terrible customer service.
Had a broken screen on a very expensive HP Envy. Prior to this all was working fine however I was called up to inform me that a the motherboard had to be replaced due to the camera not working.
Pushed back as I didn't want to pay the £400 on top of £280( screen repair) and when I picked up the laptop, the camera and everything else was working as perfectly as I had handed it in.
This let me to conclude that they simply wanted to squeeze extra money from for something that was not needed.
All interactions whether its on the phone in their repair store or in store (lower sydnham) was frustrating with people that clearly hated their jobs and wanted to do the bare minimum and didn't explain anything to me.
Bottom line. Terrible service and beware of them trying to get more money out you. Be sure to know what is and isn't working prior to handing in your item.”
“Currys contracted with me (under a Care & Repair Agreement) to either repair or
exchange my new cooker within seven calender days of the visit of the engineer
in the event that it was condemned. From the time of the claim I faced a orchestrated
wall of obstruction which involved being unable to contact Currys by telephone but
being forced by technical communication which in itself was 'testing' towards the
manufacturer. This was a clear breach of legal protocol as consumer protection
legislation makes it quite clear that the retailer is responsible. Five visits to the
Blackpool Store to lodge my claim fared no better despite the fact that I warned
the store manager that Currys were in breach of contract. Each time he pleaded
that he was unable to exchange the product because ''he needed an uplift number from the manufacturer and was having difficulty getting one'' I asked him to show
me where in the contract this exemption/qualification appeared. He was unable to
do so. I do not intend to bore the reader with too much technical detail but suffic-
ient to say that over three weeks later I was still without a cooker!!! - Finally after
much hassle and stress I negotiated a settlement directly with the manufacturer
which of course is exactly what I paid good money to avoid by purchasing Currys
in house policy!! - Research has shown that this problem is endemic within the
Curry organisation and in fact is so serious that it has been highlighted by the
Watchdog Programme on the BBC.!!! - I am personally so angry that Currys
continue at this moment in time to sell a product (S&R Policy) to customers that
include the old and the vulnerable which they know is subject to an undisclosed
qualification which seriously undermines their ability to honour the 7day promise
of exchange. I will now commence to do everything in my power to bring the
matter to the attention of the authorities and the media. BE WARNED- BELIEVE
NOTHING-CHECK EVERYTHING when dealing with Currys”
“I have bought a care and repair plan for my wash and dry. The machine has stopped working and I have called Currys team 4 times. They all said an engineer is booked and will call me to arrange the exact day and time. The last one said is booked and someone will call me by Friday. that is 5 working days for someone to call me, and when the actual engineer will come, that's a question???
I am disappointed by this company and never again I will buy this care and repair plan. They talk so nicely to sell it but are so disorganized when it comes to doing the job.”
“Failed to repair a washing machine in 3 visits,its still broken but they won't honour the 7 day replacement guarantee or the three repair guarantee. Tried to speak with a manager but to be fair it's easier to get an audience with the Pope. Disgusting service.”
“I had a tv repair and it can back with the back not sealed proper and there tell me i might off done it, so iv got to pay £95 for them to have a look before they can fix it and they will charge more because my care and repair plan has finished even though my tv came back like this and they said I checked it when it was returned and I didn’t because it was wrapped up”
“I took my HP laptop to PC World in Hove to get it checked and repaired under their Care and Repair policy I had purchased. The poor young man, who was working in his own, looked exacerbated coping with the long queue of customers and massive amount of work that was piling up to be done.
He apologised for the long queue and that he could not check my computer whilst I waited. He advised I come back in three days. I asked him how he copes with such a high workload and high level of work related pressure. He just replied “it’s a job”! 😱😢🤢”
“While I can appreciate the difficulties in the current market and likely stress the employees and company are going through. The level of unprofessionalism in emails and communication are disconcerting and honestly I cannot recommend this company having had that experience.”
“I only gave 1 star as no option to give 0. I bought a cooker from curry's in 2019, and paid extra for a 3 year care plan, to include 3 cleans. Since 2020, I have been trying to arrange a clean. I have been fobbed off by team knowhow, promising a call back to arrange on numerous occasions. To date, I haven't heard from them at all. My advice to anyone purchasing from curry's, is don't pay for their care plan. The only thing team knowhow know how to do is p@@s people off. USELESS!!!”
“Bianca who spoke with me today. Put the phone down after I waited for over 6 hours to book an appointment and asking to speak with a manager. Her response, 'I am not authorised to let you speak with a manager'. How can a customer service adviser have authorisation? Our washing machine plug blew up the socket and couldn't open the door. She did not offer an apology for the wait, and Bianca, instead of offering one, disconnected the phone. She did the same to my husband when he called earlier in the day, and disconnected the phone.
Customer service is the worse that I have ever come across.”
“Not a delivery it was just a set up of 2 TV .Thank you for great service today, phone call yesterday ,arrived on time . Can't fault them . Only thing l could say pricewise Currys is extortionate . Lovely guys today thanks again”
“Terrible customer service. They kept you waiting for the voucher which was already approved. They kept on making false promises on the phone. When I made official complaint, case handler was very rude and didn't resolve it. She was very arrogant and talked rudely.”
“Hey, took my father to curry’s at Peterborough, we had asim help my dad with a new tv, he was well mannered, easy to talk with, he explained all different things on different TVs. Couldn’t have asked for a excellent service if I tried. 10 out 10🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂”
“The worst company i have ever dealt with. Sent of my TV for repair along with the connect box. 7 days later the TV is returned but no connect box. Their customer service is truly shocking. They tell me they cant deliver without a signature despite me offering a safe place and depsite it being their fault my box never arrived. Rang again today to be told they have now lost my connect box making the TV useless. They are also refusing to stick to their contract and replacing the TV like for like because i have the TV (but not the box). The TV does not work without the connect box. reported to trading standards and will take legal advise. Please avoid this company, the reviews dont lie”
“would rate them 0 stars if possible. In the past month teamknowhow (teamdon'tknowhow) have come to install a dishwasher and a washing machine on 2 separate occasions.
They provided, quite honestly an appalling service. The 1st delivery - the workers didn't even bother to check that the dishwasher was disconnected: a basic error. Water pumped out of the mains flooding my kitchen which then led to property damage and my electrics having to be rewirerd. The dishwasher could not be installed as I had to call an emergency electrician to fix their damage. Curry's say they are in the process of compensating me for this damage, however i'm yet to be reimbursed. A few days later their team arrived again to fit the dishwasher. - carrying the wrong dishwasher up into my flat from their van. - another basic error.
Yesterday they came to install a washing machine.
Two, yet again, incapable men pulled out the washing machine only to say they weren't qualified enough to install it: WHY SEND OUT WORKERS WHO ARE NOT QUALIFIED!!!!!! I have paid for a service which is totally useless. One worker suggested that I ring an independent plumber? Rather than wait for another install date, I have hired external, competent engineers as I am tired of having to deal with useless, rude, and incapable employees of Knowhow.
Truly awful service, will never use them again or recommend them - 0 STARS”
“I'd put 0 stars if I could. Abysmal service. I bought my laptop from Curry's 5 weeks ago. I accidentally damaged it with liquid. Sent it to team knowhow. It came back saying it was unrepairable because they no longer source the parts but no indication as to which parts were damaged. A team knowhow call centre advisor told me he had no expertise and that he can only go by the notes from the engineers which didn't say which parts were damaged. I now have to pay someone else to determine which parts were damaged. The staff in Curry's could only guess and were just as clueless. I got my money back for the 'repair' but gained nothing from the experience except the knowledge that I will never buy from Curry's again nor will i use or recommend team knowhow. I accept the damage was my fault and that the device may well be unrepairable but this service was awful, totally unempathetic and a huge waste of time. By the look of their reviews on here I'm not the only one whose had a bad service. Shameful.”
