Terrible customer service. Had a broken screen on a very expensive HP Envy. Prior to this all was working fine however I was called up to inform me that a the motherboard had to be replaced due to the camera not working. Pushed back as I didn't want to pay the £400 on top of £280( screen repair) and when I picked up the laptop, the camera and everything else was working as perfectly as I had handed it in. This let me to conclude that they simply wanted to squeeze extra money from for something that was not needed. All interactions whether its on the phone in their repair store or in store (lower sydnham) was frustrating with people that clearly hated their jobs and wanted to do the bare minimum and didn't explain anything to me. Bottom line. Terrible service and beware of them trying to get more money out you. Be sure to know what is and isn't working prior to handing in your item.