Team Knowhow Reviews

Name: Team Knowhow
Rating: 1.27

1.3 Rating 188 Reviews

6 %

of reviewers recommend Team Knowhow

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Metrics

1.3

Based on 188 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Team Knowhow 1 star review on 25th April 2022

Anonymous

Team Knowhow 1 star review on 19th July 2021

Paul Appleby

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Matt arrived within time given. He wore a face mask, was polite and friendly. He fixed the fault with the oven within an hour.”

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Posted 2 years ago

“Not a delivery it was just a set up of 2 TV .Thank you for great service today, phone call yesterday ,arrived on time . Can't fault them . Only thing l could say pricewise Currys is extortionate . Lovely guys today thanks again”

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Posted 2 years ago

“Hey, took my father to curry’s at Peterborough, we had asim help my dad with a new tv, he was well mannered, easy to talk with, he explained all different things on different TVs. Couldn’t have asked for a excellent service if I tried. 10 out 10🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂”

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Posted 2 years ago

“Mark and another engineer came and replaced the fan on my oven. I would just like to say the whole experience was excellent.”

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Posted 2 years ago

“Colin & iain delivered my cooker on time . Were very efficient and very pleasant and chatty. With good banter.. would be happy to deal with them again Thanks guys”

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Posted 2 years ago

“Loved the live chat with an advisor and 2nd advisor for payment. Both so helpful and I never felt rushed. Actually think it was a better experience than going to the store!”

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Posted 2 years ago

“My special thanks to Davy and Ethan from team knowhow who went above and beyond the call of duty to ensure delivery of my large fridge freezer which was literally down to millimetres at times and who could not have been more helpful and pleasant Thanks boys HH”

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Posted 3 years ago

“I had Andy on two different occasions. Andy and mark has installed my tv and even when it had an issue they still remained until they could find the problem. Very high service of installation”

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Posted 3 years ago

“Great delivery guys, very knowledgeable and friendly. Received a call an hour before and they were very quick and thorough with the install of my machine”

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Posted 4 years ago

“Thank you Adam and Rob, fantastic communication and superb delivery.”

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Posted 4 years ago

“Appreciated the phonecall before delivery and also asking if anyone was self isolating- great job. Thankyou to Chris and Shaun”

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Posted 4 years ago

“Absolutely first class service. Delivery updates, delivered on time, took away all packaging, even picked up all the polystyrene floating about in the garden. Two "white goods" all done and dusted in ten minutes........superb.”

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Posted 4 years ago

“A big THANK YOU to Colin and Ibe. Despite struggling to find my address (as apparently it does not exist on Currys/PC World computer system) found me and installed my washing machine after work hours! Guys you are wonderful.”

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Posted 2 years ago

“I had to give them many times my computer and waited sometimes for 2 weeks when the shop was open. They often did not do the job I told them to do. Last time I hung on the phone for more than an hour each day and they did not manage to fix my camera and did not immediately arranged pick up. I still had to wait for nearly a week for them to pick it up. They gave me a loan computer that restores to the previous settings and deleted everything I put on it. It was easier to use my mini computer for the time being. I waited for a week to get my old computer back. This time they had the camera fixed. There seemed to be lots of miscommunication as they often keep asking me what is wrong with the computer. I even had to explain I just exchange the demo computer they gave me with my old computer I actually paid for.”

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Posted 4 years ago

“Disgraceful service .sold a blind man a faulty TV took it back for repair returned it no different returns process poor even though tv only 7 months old rhey refused refund dldcscful treatment of blind person as if i havnt got enough misery in my life. Thanks currys do.nit buy from currys they sre a rubbish company they treat blind people le like idiots .......”

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Posted 4 hours ago

“Absolutely rubbish and rude customer service. Washing machine broke down, so contacted Currys for £149 repair. Spoke to Vuyo. He refused to book a repair until I have the name of the person who purchased the washing machine. Told him I have no idea who purchased it as the machine is more than 10 years old and came along with the apartment I purchased. Asked to talk to his manager, he refused that as well, saying I cannot talk to the manager until I give the name of the person who purchased the washing machine. Could not try to reason with them”

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Posted 2 days ago

“Absolutely shocking service!!! My elderly mum’s oven broke down on Boxing Day, phoned beginning of January to get it fixed. The oven is covered with extended warranty but was told it would be 2 weeks before someone could come along!!! So no oven for cooking! The technician didn’t have the appropriate part to fix it and would take another 2-3 weeks to come along and fix it!! Next technician said oh no that’s the wrong part as it’s another part that is broke!!! He took a photo and you guessed it back in 3 weeks! Different technician again and nope still not working so he was going to advise for a new oven as it’s still in warranty! My mum had to phone to see what was happening and the lady on the other end of the phone said you’ve got to pay as your warranty expired 21st March, yes but this was reported in January and it’s not my fault you have failed to fix this before my warranty has ran out plus why pay for a service you done get!! Lady still refused to have this fixed. Your company is a shambles YOU LEFT A PENSIONER WITHOUT AN OVEN!!!!!”

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Posted 2 weeks ago

“Absolutely horrendous customer service .nobody wants to accept responsibility they just keep passing you on to each other with no resolution.will never buy from Currys again”

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Posted 3 weeks ago

“Shocking service. Waited over a week to get my Hotpount washing machine fixed. Engineer in and out in 10 minutes. Said it was fixed. Put a wash on. It stopped within 10 minutes. Called straight back and had to wait another week for an appointment. He came today Same Engineer still can't fix it as he doesn't have the part. Over a week to wait again! I won't be buying another plan from Currys.”

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Posted 1 month ago

“My washing door just broke during a cycle for no reason phoned curry’s because I had there care protection was told engineer would be coming 9days for earliest appointment I then got a text the next day saying parts out of stock I checked online and I could buy the glass from the manufacturer that was in stock so found this odd, 5 days later got another text saying the same thing so I decided to call them to complain how does this fix machine and the part is stock from the manufacturer I was told that I should order the part then take picture and email it to them then they would book a appointment and I would get refunded,I told them are you joking I pay for insurance and you want me to go source my own parts so I can get my fix I asked to put to a manger I was then put me on to someone else who told this was becoming ridiculous I was then told if after my appointment date it’s not fix after 7 days I can get it written off with a voucher I sent going sit there arguing about it because then hadn’t got the date yet it was only because I decided to look at there care protection that it clearly states the appliance must be fixed within 7 days from booking appointment so I don’t know why this agent is telling me in excess of 16 days which this does not say. This is not what I’ve paid my money for they are surly in breach of there written online agreement to fix with 7 days I will never buy there protection plan again it is a con firstly if the appliance is written off they probably only give you the cost back firstly so what about the £150 warranty I paid so my machine cost £300 plus £150 so if I buy another machine I’ll still need to find another £150 for something Ive only had just over 12 months most likely also they won’t remove you old item that’s a extra charge or down to you even you buy another from them Just feel like I’ve been done up like a kipper Don’t buy there protection plans”

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Posted 1 month ago

Team Knowhow is rated 1.3 based on 188 reviews