“Bianca who spoke with me today. Put the phone down after I waited for over 6 hours to book an appointment and asking to speak with a manager. Her response, 'I am not authorised to let you speak with a manager'. How can a customer service adviser have authorisation? Our washing machine plug blew up the socket and couldn't open the door. She did not offer an apology for the wait, and Bianca, instead of offering one, disconnected the phone. She did the same to my husband when he called earlier in the day, and disconnected the phone.
Customer service is the worse that I have ever come across.”
“Not a delivery it was just a set up of 2 TV .Thank you for great service today, phone call yesterday ,arrived on time . Can't fault them . Only thing l could say pricewise Currys is extortionate . Lovely guys today thanks again”
“Terrible customer service. They kept you waiting for the voucher which was already approved. They kept on making false promises on the phone. When I made official complaint, case handler was very rude and didn't resolve it. She was very arrogant and talked rudely.”
“Hey, took my father to curry’s at Peterborough, we had asim help my dad with a new tv, he was well mannered, easy to talk with, he explained all different things on different TVs. Couldn’t have asked for a excellent service if I tried. 10 out 10🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂🙂”
“The worst company i have ever dealt with. Sent of my TV for repair along with the connect box. 7 days later the TV is returned but no connect box. Their customer service is truly shocking. They tell me they cant deliver without a signature despite me offering a safe place and depsite it being their fault my box never arrived. Rang again today to be told they have now lost my connect box making the TV useless. They are also refusing to stick to their contract and replacing the TV like for like because i have the TV (but not the box). The TV does not work without the connect box. reported to trading standards and will take legal advise. Please avoid this company, the reviews dont lie”
“would rate them 0 stars if possible. In the past month teamknowhow (teamdon'tknowhow) have come to install a dishwasher and a washing machine on 2 separate occasions.
They provided, quite honestly an appalling service. The 1st delivery - the workers didn't even bother to check that the dishwasher was disconnected: a basic error. Water pumped out of the mains flooding my kitchen which then led to property damage and my electrics having to be rewirerd. The dishwasher could not be installed as I had to call an emergency electrician to fix their damage. Curry's say they are in the process of compensating me for this damage, however i'm yet to be reimbursed. A few days later their team arrived again to fit the dishwasher. - carrying the wrong dishwasher up into my flat from their van. - another basic error.
Yesterday they came to install a washing machine.
Two, yet again, incapable men pulled out the washing machine only to say they weren't qualified enough to install it: WHY SEND OUT WORKERS WHO ARE NOT QUALIFIED!!!!!! I have paid for a service which is totally useless. One worker suggested that I ring an independent plumber? Rather than wait for another install date, I have hired external, competent engineers as I am tired of having to deal with useless, rude, and incapable employees of Knowhow.
Truly awful service, will never use them again or recommend them - 0 STARS”
“I'd put 0 stars if I could. Abysmal service. I bought my laptop from Curry's 5 weeks ago. I accidentally damaged it with liquid. Sent it to team knowhow. It came back saying it was unrepairable because they no longer source the parts but no indication as to which parts were damaged. A team knowhow call centre advisor told me he had no expertise and that he can only go by the notes from the engineers which didn't say which parts were damaged. I now have to pay someone else to determine which parts were damaged. The staff in Curry's could only guess and were just as clueless. I got my money back for the 'repair' but gained nothing from the experience except the knowledge that I will never buy from Curry's again nor will i use or recommend team knowhow. I accept the damage was my fault and that the device may well be unrepairable but this service was awful, totally unempathetic and a huge waste of time. By the look of their reviews on here I'm not the only one whose had a bad service. Shameful.”
“Failed to install our new Oven saying it would'nt fit (didnt even get it out the box to check) . It did fit. Would not refund me the additional fee I was charged to have it fitted. Spent ages trying to sort it and was passed through multiple help desks. Really bad customer service. Appalling attitude of installers. Would not even give them a 1 star rating”
“I took my laptop to Curry’s PC World, with whom we have a repair contact with their contractor, Team Knowhow, to fix my loose USB ports, failed card reader and to increase my RAM from 8Gb to 16. Simple. You’d have thought.
They rang me three times to discuss the repair. So efficient I thought! Then my hubby paid for the new RAM. We picked up the laptop.
They found some corruption issues and so gave me a new OS. But then WIPED ALL MY DATA! After all the chatty phone calls, did they ring me to ask if it was OK? NO! They just did it and gave it back with no files, no software. Nothing but the basic build.
Fortunately I’d backed up my files but not my software of which some of the specialist ones won’t work from backups anyway. Now I have to reinstall everything.
But I need W10 to run some specialist astronomy equipment. Can’t get it to load. It just keeps failing. What the hell did those tits do???! I had upgraded to W10 before. Didn’t they see that and upgraded it again from W8.1? Of course not. That would have been too clever.
Looking at their customer info, they say they’re not responsible for data! They’re supposedly IT experts and can’t even manage data and ring customers to warn them of data loss! This caveat is not even spelled out by the staff at Curry’s to warn customers.
I’m now going to stop the payments to the repair cover and take the laptop to an IT expert friend.
Do NOT use Curry’s PC World.”
“Please avoid using this company if at all possible. They are dishonest and untrustworthy. Absolutely appalling service - if I could give it negative stars I would. 1 star is far too good for this company.
I purchased a fridge freezer which turned out to be faulty. I was told I would receive a full refund. It never came. After many, many phone calls asking about my refund each time I was assured I would receive it. The last call with customer service (a misnomer for this company if ever there was one) told me that I was not entitled to a refund because the faulty fridge freezer was collected as a recycled item and not a refund - what on earth is the difference?? All I know is that they took it away and they have not honoured their refund. Quite simply, there is no other word for it but theft!!”
“We ordered a new cooker from Currys and got our date for delivery. So we removed our old cooker in anticipation of our new cooker arriving. Literally half an hour before our new cooker was due to arrive we received a phone call that we missed telling us our cooker would not be delivered. And that they have rescheduled our delivery for the next Friday. So tried to contact them via telephone which seems impossible as there phone is constantly engaged. So not only have I lost a days wages waiting for my cooker to be delivered. We now have no means of cooking and decent food and can't contact anyone to sort the situation out. This is completely unacceptable and I definitely won't be using Currys again unless I can physically take my purchase with me. KnowHow seriously need to sort there customer service out.”
“Sent me a text to say the repair technician needs more information to fix my laptop, gave a number to call, been phoning for days and no answer. Call customer service and all they can do is leave a note. Absolutely ridiculous service.”
“They took my tv for more than a week they were supposed to deliver my tv yesterday I get a phone call from them saying there van had broke down You would think that they would deliver it the next day no that's not the case. They will deliver it on the 21st now two days later than the actually delivery day. I rang up customers service they were no help at all.”
“My Tv, Samsung Q90r
Tv had a fault wouldn't work, was collected for repair after 3 days came back 1 week later.
Came back with a new screen that had a crack in the LCD layer.
3 days later was picked up again, came back 1 week later with another new screen but without the One Connect Box that everything plugs into & makes the Tv function so I don't even know if this screen is damaged or not.
3 days on the phone to them to be told it needs to go back for repair as they will need to get another one connect box & pair it to my Tv.
Then to be told “Hi Paul, I'm sorry to hear of the multiple issues you have experienced with your repair and appreciate your frustration with the situation. Please be assured if the one connect box can not be located for your unit we can look towards a replacement one connect box and gesture of goodwill for the situation. Should we receive a response from the repair team in the meantime we will look to update yourself ASAP. -Ben”
“A GESTURE OF GOODWILL” you lose my one connect box & replacing it for me is a gesture of goodwill!!!
So now I've got to wait until this Wednesday for them to pick it up for the 3rd time followed by another weeks wait for it to come back & hope & pray it's in functioning condition.... That is if all the if all the essential components that make the Tv work come back with it.
If I could rate them -5 stars I would, DO NOT BUY FROM CURRYS, you are warned.”
“I wouldn't waste my money again 13 years I have been paying for this plan they wrote my washing off and because its £10 cheaper to fix they going to fix it £183 to fix and £194 to write off how the hell does that make sense when its a 13 year old washing machine so other things will go wrong KEEP YOUR MONEY IN YOUR POCKET”
“Currys care and support plan gives a "7 day repair promise" stating that "if your repair takes more than 7 days you may request a replacement product". That is an outright lie. I have had 2 engineer visits the first one being 10 days ago so I rang Currys Know How and after half an hour (cut off twice!) was told that they can't do anything until they receive the engineers report that would be in 3 or 4 days time. I was then put through to a supervisor who said the same thing. I wish I'd not bothered wasting my money on this plan, then I would have just bought myself a new drier 2 weeks ago and saved a lot of hassle.”