My washing door just broke during a cycle for no reason phoned curry’s because I had there care protection was told engineer would be coming 9days for earliest appointment I then got a text the next day saying parts out of stock I checked online and I could buy the glass from the manufacturer that was in stock so found this odd, 5 days later got another text saying the same thing so I decided to call them to complain how does this fix machine and the part is stock from the manufacturer I was told that I should order the part then take picture and email it to them then they would book a appointment and I would get refunded,I told them are you joking I pay for insurance and you want me to go source my own parts so I can get my fix I asked to put to a manger I was then put me on to someone else who told this was becoming ridiculous I was then told if after my appointment date it’s not fix after 7 days I can get it written off with a voucher I sent going sit there arguing about it because then hadn’t got the date yet it was only because I decided to look at there care protection that it clearly states the appliance must be fixed within 7 days from booking appointment so I don’t know why this agent is telling me in excess of 16 days which this does not say. This is not what I’ve paid my money for they are surly in breach of there written online agreement to fix with 7 days I will never buy there protection plan again it is a con firstly if the appliance is written off they probably only give you the cost back firstly so what about the £150 warranty I paid so my machine cost £300 plus £150 so if I buy another machine I’ll still need to find another £150 for something Ive only had just over 12 months most likely also they won’t remove you old item that’s a extra charge or down to you even you buy another from them Just feel like I’ve been done up like a kipper Don’t buy there protection plans