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Team Knowhow Reviews

1.3 Rating 187 Reviews

6 %

of reviewers recommend Team Knowhow

Company Reviews

1.3

Based on 187 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 34%
Accurate And Undamaged Orders	Greater than 79%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Team Knowhow 1 star review on 25th April 2022

Team Knowhow 1 star review on 19th July 2021

Team Knowhow 1 star review on 19th July 2021

Team Knowhow 1 star review on 19th July 2021

Team Knowhow 1 star review on 19th July 2021

Team Knowhow 1 star review on 19th July 2021

Team Knowhow 1 star review on 19th July 2021

2

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I only gave 1 star as no option to give 0. I bought a cooker from curry's in 2019, and paid extra for a 3 year care plan, to include 3 cleans. Since 2020, I have been trying to arrange a clean. I have been fobbed off by team knowhow, promising a call back to arrange on numerous occasions. To date, I haven't heard from them at all. My advice to anyone purchasing from curry's, is don't pay for their care plan. The only thing team knowhow know how to do is p@@s people off. USELESS!!!”

Posted 2 years ago

“Currys contracted with me (under a Care & Repair Agreement) to either repair or exchange my new cooker within seven calender days of the visit of the engineer in the event that it was condemned. From the time of the claim I faced a orchestrated wall of obstruction which involved being unable to contact Currys by telephone but being forced by technical communication which in itself was 'testing' towards the manufacturer. This was a clear breach of legal protocol as consumer protection legislation makes it quite clear that the retailer is responsible. Five visits to the Blackpool Store to lodge my claim fared no better despite the fact that I warned the store manager that Currys were in breach of contract. Each time he pleaded that he was unable to exchange the product because ''he needed an uplift number from the manufacturer and was having difficulty getting one'' I asked him to show me where in the contract this exemption/qualification appeared. He was unable to do so. I do not intend to bore the reader with too much technical detail but suffic- ient to say that over three weeks later I was still without a cooker!!! - Finally after much hassle and stress I negotiated a settlement directly with the manufacturer which of course is exactly what I paid good money to avoid by purchasing Currys in house policy!! - Research has shown that this problem is endemic within the Curry organisation and in fact is so serious that it has been highlighted by the Watchdog Programme on the BBC.!!! - I am personally so angry that Currys continue at this moment in time to sell a product (S&R Policy) to customers that include the old and the vulnerable which they know is subject to an undisclosed qualification which seriously undermines their ability to honour the 7day promise of exchange. I will now commence to do everything in my power to bring the matter to the attention of the authorities and the media. BE WARNED- BELIEVE NOTHING-CHECK EVERYTHING when dealing with Currys”

Posted 1 year ago

“Very Poor Disappointing Service. Complaint will be raised to Customer Dispute Resolution Ltd. Paying for Curry’s Care Plan for several appliances was a great mistake, as when I needed them to fix my washing machine, their response was appalling. When I tried to call their customer service by phone, I had to wait for ages & they kept passing me around without offering any real assistance. When I emailed them to make a complaint, the case handler was arrogant, inefficient, laking care & consideration, didn’t even bother to address the points I was raising. Their engineer made excuses for not attending for the repair appointment & when I was forced to get my appliance fixed by somebody else, they refused to reimburse me. As they didn’t make any effort to address the issue, I’m going to raise my Complaint to CDRL ( Customer Dispute Resolution Ltd).”

Posted 8 months ago

“Failed to repair a washing machine in 3 visits,its still broken but they won't honour the 7 day replacement guarantee or the three repair guarantee. Tried to speak with a manager but to be fair it's easier to get an audience with the Pope. Disgusting service.”

Posted 1 year ago

“Lucky to get one star. Had an issue with a laptop not turning on been in for repair over 5 times for same issue. Comes back saying all repaired but after a while same issue is back.staff in store have advised to go on social media as even they have said product should be written off as there not fixing the issue”

Posted 5 months ago

“Do t ever take out a care plan for a washing machine. Been paying monthly for 10 years . Washing machine broke down. Engineer came said bearings were gone. Had to order loads of parts. Parts out of stock. They didn’t repair within 7 days so I asked for right off. Got an e card voucher but only for half of what was paid in. So be warned you’re better off paying for a new machine. I’m £300 out of pocket paying for their plan. Never again.😡”

Posted 6 months ago

“Useless! You've more chance of contacting an alien intelligence on Mars than this lot! I requested a valet visit under an existing Care & Repair agreement some time ago - no response. Tried calling - no chance of making contact with a HUMAN to find out what's happening.”

Posted 7 months ago

“Refused to fix a hardware issue with a laptop due to minor cosmetic damage on the outside of the screen/hinges which had 0 bearing on the problem!”

Posted 7 months ago

“Terrible customer service. Had a broken screen on a very expensive HP Envy. Prior to this all was working fine however I was called up to inform me that a the motherboard had to be replaced due to the camera not working. Pushed back as I didn't want to pay the £400 on top of £280( screen repair) and when I picked up the laptop, the camera and everything else was working as perfectly as I had handed it in. This let me to conclude that they simply wanted to squeeze extra money from for something that was not needed. All interactions whether its on the phone in their repair store or in store (lower sydnham) was frustrating with people that clearly hated their jobs and wanted to do the bare minimum and didn't explain anything to me. Bottom line. Terrible service and beware of them trying to get more money out you. Be sure to know what is and isn't working prior to handing in your item.”

Posted 1 year ago

“I have bought a care and repair plan for my wash and dry. The machine has stopped working and I have called Currys team 4 times. They all said an engineer is booked and will call me to arrange the exact day and time. The last one said is booked and someone will call me by Friday. that is 5 working days for someone to call me, and when the actual engineer will come, that's a question??? I am disappointed by this company and never again I will buy this care and repair plan. They talk so nicely to sell it but are so disorganized when it comes to doing the job.”

Posted 1 year ago

“I had a tv repair and it can back with the back not sealed proper and there tell me i might off done it, so iv got to pay £95 for them to have a look before they can fix it and they will charge more because my care and repair plan has finished even though my tv came back like this and they said I checked it when it was returned and I didn’t because it was wrapped up”

Team Knowhow 1 star review on 25th April 2022

Posted 1 year ago

“A big THANK YOU to Colin and Ibe. Despite struggling to find my address (as apparently it does not exist on Currys/PC World computer system) found me and installed my washing machine after work hours! Guys you are wonderful.”

Posted 2 years ago

“Loved the live chat with an advisor and 2nd advisor for payment. Both so helpful and I never felt rushed. Actually think it was a better experience than going to the store!”

Posted 2 years ago

“Had a fault with a washing machine team know how sent an engineer out from a 3rd party. After 2 weeks of waiting for a response from the engineer we finally got the response of washer not worth fixing we need a new one team know how are supposed to replace said item In this event yet here I am 7 weeks in and still no replacement for the amount it’s cost me running washing between my mother in law and my own parents I could have bought a new washing machine. Also told if I want to buy a new one I can and they will send me a voucher to spend In Currys after this experience do you really think I’ll be spending another penny in this worthless hell hole of a shop they couldn’t careless. I wouldn’t mind but we shave 4 young children in the house which is a lot of washing !!! Not worth the bog roll I wipe my arse in complete shower of 💩 for a company. My advice would be to boycott Currys altogether and let them go under they deserve it!!!!”

Posted 3 years ago

“this review should really be 0!! My husband and I are in our 70's but healthy and no virus pr any other illness. WE have several items from Curry's/PCworld all covered by care and repair plan with Mastercare/team know-how) . AS we are older but healthy we are behaving and shopping once a week and taking a walk daily!! Laptop stopped working (essential for contact) 5 weeks ago and despite several emails and calls with a promise of get back to you in 6 days, 6 weeks later NOTHING. Washing machine is not working correctly, so spent 3 hours today 5 different number and despite having all the documents was told "you do not have a care plan" / you need a special B number/ you need to ring another number, some who answered after 45 minutes!! but couldn't help, others who were unhelpful and the rest just hadn't got a clue!!!! I have paid the price of my machine back over the years of insurance. The company is a disgrace, it is a pity we cannot sue them for leaving us in a vulnerable situation without our own laptop and a washing machine that is not working properly!!! Can someone come back with some,any advice!!!”

Posted 3 years ago

“Team don’t know how !!!!!!!!! Well the last few days spending hours & hours trying to negotiate the pathetic call centre, siting waiting on hold having conversations ended, or cut short, being so called passed on to managers on other lines, these minions are all taking calls at home and not recording what we are saying as proof, just logging comments , they contradict each other with how to pursue a issue / complaint ..... The curry’s website gives the phone number of team know nothing and says call them option 3 then option 4 to raise a complaint and get it resolved on the phone ..... well when you try that the minions day all complaints must be on writing... All other methods of contacting twitter/ messenger / Facebook etc..... you just receive generic messages saying to call them TEAM DON’T KNOW are a disgrace and on the off chance anyone from curry’s or team know how actually read these reviews my complaint Ref was 564432”

Posted 3 years ago

“Rude unhelpful and full of s**t. Had insurance with this firm on a washing machine and during lockdown it broke so I rang and spent a hour explaining the problems and what was up with it 10 days later a man turns up and is unable to fix it because he has no parts but said it won't be long till he's back because they aren't busy. I rang later to see if they knew when he'd be back and was spoke to by the most obnoxious person I've ever had the misfortune of dealing with who told me that they would be at least another 10 days until they would be back to fix the door to which I pointed out the door wasn't the only problem as the washing machine was not emptying the water out either and she replied with "there's more important things she has to deal with than my washing machine and they couldn't be any sooner as they were really busy" even though the engineer said they were really quite. So during these troubled times CURRYS sent someone to my house for no reason because he never stood a chance of fixing it with no parts and I still have to keep making more journeys to get my clothes cleaned to stop the chance of infection be passed to my family. Never again will I use CURRYS or any of the firms they are connected to. WISH I COULD GIVE 0 STARS!!!!”

Posted 4 years ago

“My washing door just broke during a cycle for no reason phoned curry’s because I had there care protection was told engineer would be coming 9days for earliest appointment I then got a text the next day saying parts out of stock I checked online and I could buy the glass from the manufacturer that was in stock so found this odd, 5 days later got another text saying the same thing so I decided to call them to complain how does this fix machine and the part is stock from the manufacturer I was told that I should order the part then take picture and email it to them then they would book a appointment and I would get refunded,I told them are you joking I pay for insurance and you want me to go source my own parts so I can get my fix I asked to put to a manger I was then put me on to someone else who told this was becoming ridiculous I was then told if after my appointment date it’s not fix after 7 days I can get it written off with a voucher I sent going sit there arguing about it because then hadn’t got the date yet it was only because I decided to look at there care protection that it clearly states the appliance must be fixed within 7 days from booking appointment so I don’t know why this agent is telling me in excess of 16 days which this does not say. This is not what I’ve paid my money for they are surly in breach of there written online agreement to fix with 7 days I will never buy there protection plan again it is a con firstly if the appliance is written off they probably only give you the cost back firstly so what about the £150 warranty I paid so my machine cost £300 plus £150 so if I buy another machine I’ll still need to find another £150 for something Ive only had just over 12 months most likely also they won’t remove you old item that’s a extra charge or down to you even you buy another from them Just feel like I’ve been done up like a kipper Don’t buy there protection plans”

Posted 1 month ago

“As with 'S' review (Refused to fix a hardware issue with a laptop due to minor cosmetic damage on the outside of the screen/hinges which had 0 bearing on the problem!) Currys have said this to me to and I can't get through to them and explain that the cosmetic damage has no bearing on the power supply issue on the opposite side of the laptop body.”

Posted 1 month ago

“I would give 0’stars if I could , sick of calling them for a refund /replacement each staff member gives conflicting info. The said item was bought in Dec 2022, replaced in July 2023 as faulty. Faulty again so wanted refund. The latest one said will refund once received, then get an email stating need more info. ANNOYED isn’t the word.”

Posted 5 months ago

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Team Knowhow is rated 1.3 based on 187 reviews