this review should really be 0!! My husband and I are in our 70's but healthy and no virus pr any other illness. WE have several items from Curry's/PCworld all covered by care and repair plan with Mastercare/team know-how) . AS we are older but healthy we are behaving and shopping once a week and taking a walk daily!! Laptop stopped working (essential for contact) 5 weeks ago and despite several emails and calls with a promise of get back to you in 6 days, 6 weeks later NOTHING. Washing machine is not working correctly, so spent 3 hours today 5 different number and despite having all the documents was told "you do not have a care plan" / you need a special B number/ you need to ring another number, some who answered after 45 minutes!! but couldn't help, others who were unhelpful and the rest just hadn't got a clue!!!! I have paid the price of my machine back over the years of insurance. The company is a disgrace, it is a pity we cannot sue them for leaving us in a vulnerable situation without our own laptop and a washing machine that is not working properly!!! Can someone come back with some,any advice!!!