Absolutely shocking customer service, whoever trains them call center staff needs sacking along with 90% off the staff. I've never ever spoken to so many incompetent people one 1 phone call, was passed around to different departments to no avail or answers, 9 days later still no washing machine, it's been written off and been declined and another engineer has to come and look at AGAIN which means waiting another 5 days. I've been assured i will get a call tomorrow clarifying wether they will replace my machine but reading the reviews on here have made me realise my problem is only going to get worse 😫 I'll update my outcome but I've got no confidence getting the call let alone replacing the washing machine