Disgusting company , booked cooker repair on 20.11.23 didn’t fix it another appointment booked on 5.12.23 , ,not working after fitting element , then sparks from cooker now not working at all , engineer requested write off , declined ,so I have no way of cooking , appointment 12.12.23 , cancelled on day as sent for write off , text this afternoon to say can I call , declined again so had to book another appointment but Friday 15.12.23 soonest, why cancel the appointment I had for today , maybe look into care plans and taking money for them and how they work , because what I pay for is absolutely ridiculous , no customer service , everyone gives different accounts of what terms are ,