Appalling treatment from Knowhow. Like so many have already suggested a 0 review would be too much for this company. A family members washing machine broke before Christmas. To date she still has no machine and still being fobbed off and lied to. Called several times for updates; each outcome different, though all been escalated to urgent and something done within 72 hours. Several managers to call within 72 hours. Surprise surprise no call received. We're constantly chasing them for a result. Only consistent action from this company is the engineer coming out. First time was told got the part in stock. Second visit 2 weeks later, haven't got the part and cannot fix. Another chase up call was made and was told a voucher for another machine was sent via email. Surprise surprise no voucher received. Another telephone call was made to clarify how much the voucher was worth and the agent knew nothing about it. This company tell you what you want to hear with no intention at all of doing anything about it. They want your care plan money each month and just hope if there are problems just make it difficult for you so you give up in the end. They are not fit for purpose and sure trading standards will be interested in their consistent negative unhelpful approach to their loyal customers.7