Ive been a loyal customer my loyalty going back many years . Today the way I was spoken too and informed by an employee that he has my debit card details finishing off the call saying 'haha' and hung up is not acceptable and worrying with the amount of fraud being commited. I called back and when I asked to speak to a manager or senior, i was told no one is available and when I asked for a call back from someone I was told managers do not call back and deal with complaints internally and do not give feed back to the customer . So sad how the service of this company has deteriorated over the years from call centre staff to engineers , not all but some of them . I will never renew another policy with them . All I was trying to tell them is they took a payment twice in error .