We have bought HP - Pavilion 14-ce3501sa 14" Laptop on 4th December 2019 trough the Currys online store. Since the purchase there have been nothing but problems with the laptop. Laptop is working slow, every few days it freezes and 2 buttons fell off. We have contacted the costumer service numerous times. It takes costumer service 14 days to return an email. After waiting on the phone for hours and multiple emails we finally got Know how to come and collect the computer. They brought it back 4 days later on 7th of April but nothing was fixed. Since then we are trying to contact them to return the computer. With 12 day response time we got an email to call 189040001. After waiting for an hour on the phone the line just drops due to their technical issues. We have also emailed Team Know How that replied after 3 weeks asking us to call 1890818585. Number there also drops. On Facebook Team Know How and Curries are not replying. We want our money back or a new computer!!